Operations Team Leader - Insurance
Birmingham | £45,000-£50,000
A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day‑to‑day operations from their Birmingham office. This is a hands‑on role combining people management, operational control, and regulatory compliance oversight – ideal for someone who enjoys building efficient processes within a small, close‑knit team with genuine scope to shape how the office runs.
Reporting to: Head of Operations
Responsibilities
- Managing a small team, ensuring smooth day‑to‑day running of the office in line with business goals
- Overseeing premium collection and claims handling processes
- Maintaining accurate, up‑to‑date company records
- Acting as primary point of contact for audit requests from underwriters, auditors, and regulators
- Coaching and developing the team to perform at their best
- Owning the accuracy and timeliness of financial and bordereaux returns to underwriters
- Managing relationships with key suppliers and third‑party providers
- Producing and presenting MI reporting to internal and external stakeholders
- Representing the business client‑facing, with technical credibility across insurance product lines
Qualifications
- Minimum 3 years' experience in General and Life insurance
- Comfortable operating independently in a regulated environment
- Logical, analytical, data‑driven decision‑maker
- Working knowledge of FCA requirements, Fitness & Probity standards, GDPR and consumer protection legislation
- Strong supplier and stakeholder management experience
- Confident with MS Office and CRM/policy administration systems
- Third‑level qualification in Finance, Project Management or related discipline
- CII (or working towards) desirable; other regulatory qualifications an advantage
Compensation and Benefits
- £45,000-£50,000
- Contributory, matched pension scheme
- Graduated holiday entitlement linked to service
- Hybrid working
- Support toward insurance qualifications
- Real scope to shape how the operation is run
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Operations Team Leader - Insurance in Birmingham employer: Huntress
Huntress is an excellent employer that values its employees by offering flexible working options and a competitive salary, making it an ideal place for HR professionals to thrive. With a strong focus on employee relations and compliance, the company fosters a supportive work culture that encourages professional growth and development. Located in Witham, employees benefit from free on-site parking and a collaborative environment that prioritises meaningful contributions to the organisation.
