At a Glance
- Tasks: Provide top-notch customer service via phone, resolving premium customer queries with speed and empathy.
- Company: Join a well-known client in Morley with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour, enjoy hybrid work after training, and gain valuable experience.
- Other info: Full training provided in the office; flexible shifts and opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and basic knowledge of Microsoft Excel required.
The predicted salary is between 12.71 - 12.71 £ per hour.
We have several ongoing temporary roles for our well-known client based in Morley. If you are experienced in customer service - call centre, hospitality, retail, or any customer facing role then this role may be for you! This is a Hybrid role after training with just 2 days a week in the office.
Shift pattern is a 3 week rotation as follows:
- Week one - Monday to Friday 08:00 - 16:30
- Week two - Monday to Friday 09:30 - 18:00
- Week Three - Monday to Saturday - 08:00 - 16:30 with one day off during the week.
Training is FULLY OFFICE BASED FOR 5 WEEKS - NO TIME OFF CAN BE TAKEN IN THIS PERIOD (1st JUNE - 5th JULY APPROX). The hours will be one week of 8:30 - 16:00, followed by a grad bay for 4 more weeks all of which will be in the office, initially grad bay will be 8:00-16:30 with a move to shifts on week three. £12.71ph
The role: As a Customer Service Advisor, you will provide a primarily telephone-based, high-touch service to our Premium customers. You'll take ownership of inbound premium calls, resolving enquiries swiftly and professionally while delivering an outstanding experience on every interaction. Most of your role focuses on Premium customer queries, service experiences, delivery issues, and parcel investigations, where speed, empathy, and accuracy are essential. You'll also manage high-importance CEO and Executive escalations, ensuring they are handled with absolute care and precision when they arise.
You will be accountable for:
- Delivering a professional, solutions‑focused telephone experience by handling the majority of Premium customer queries via phone, responding promptly, building rapport, and resolving as many issues as possible on the first call.
- Taking full ownership of Premium customer cases end to end, including tracking updates, service issues, failed deliveries, returns, lost parcels, and upgrade enquiries, providing clear and proactive updates throughout.
- Carrying out thorough investigations using all relevant systems and collaborate closely with Couriers, Delivery Units, Depots and Customer Service leaders to ensure accurate outcomes.
- Managing CEO and Executive‑level escalations with exceptional professionalism, producing clear, concise written findings and escalating high‑risk issues when needed.
- Communicating with confidence and clarity on calls and in written updates, adapting tone and approach to meet Premium customer expectations.
- Maintaining accurate and detailed CRM records, ensuring all actions, decisions, and updates are fully documented while utilising systems to diagnose and prevent delivery issues.
The ideal candidate will:
- Have a good, basic knowledge of Microsoft Excel
- Be adaptable to change and new systems
- Have experience of end‑to‑end case management in a Customer Service setting.
- Have access to the internet at home, should you be required to work remotely.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor ASAP start in Morley employer: Huntress Search
At Huntress Search Ltd, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in Maidstone. Our Client Administrators benefit from competitive hourly rates, opportunities for professional growth, and a dynamic environment where their contributions are valued. Join us to be part of a team that prioritises employee development and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor ASAP start in Morley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor ASAP start in Morley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress Search:Your cover letter is your chance to shine! Tell us why you want to work at Huntress Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress Search!
How to prepare for a job interview at Huntress Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
