At a Glance
- Tasks: Lead customer training and support to ensure success with our SaaS solutions.
- Company: Global enterprise SaaS company focused on customer success.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusivity and equal opportunity.
- Why this job: Make a real difference by helping customers achieve their goals through effective training.
- Qualifications: 3-5 years in customer success or account management; strong communication skills.
Customer Success Manager – Staines/Hybrid‑6 Months – £300‑£320 Umbrella
A global enterprise SaaS company are looking for an experienced Customer Success Manager to join their team on an initial 6 month assignment. The role is focused on delivering effective training recommendations, supporting activities with regional account teams to ensuring successful execution of training plans, while developing expertise to influence larger-scale engagements over time.
Responsibilities
- Be a training & adoption expert to recommend and to promote resources, offerings and programs to help customers achieve their goals.
- Manage customer activities among the Account Executives, Services Account Executives and Customer Success Managers and Services Account Executives to deliver on the plan and to support the timely burn down of pre-paid training
- Monitoring training health and execution for key and growth accounts, by mapping out solutions to improve on outcomes, and be able to consistently monitor key performance metrics to assess overall training health and effectively address escalations as they arise.
- Play an active role in participate in regional strategies
- Collaborate with GTM teams to support internal projects and ongoing improvement efforts, aiming to enhance programs, streamline processes, improve resources for customers, and advance internal initiatives to address changing needs.
Skills/Experience
- Bachelor's degree or equivalent experience.
- 3-5 years of experience in account management, customer success, training coordination, or related field.
- Experience in a matrixed, global organization.
- Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders.
- Ability to manage multiple accounts and deliverables in parallel.
- Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.
- A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.
- Experience incorporating analysis and reporting into programs.
- Strong organizational skills and attention to detail.
- Customer-centric mindset with problem-solving orientation.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
#J-18808-Ljbffr
Customer Success Manager employer: Huntress Search
At Huntress Search Ltd, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in Maidstone. Our Client Administrators benefit from competitive hourly rates, opportunities for professional growth, and a dynamic environment where their contributions are valued. Join us to be part of a team that prioritises employee development and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Huntress Search.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Huntress Search. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Huntress Search.
How to prepare for a job interview at Huntress Search
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Huntress Search's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Huntress Search offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
