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- Tasks: Manage French-speaking client accounts and ensure their satisfaction through tailored strategies.
- Company: Join a dynamic team in the beauty and fashion industry, focused on client success.
- Benefits: Enjoy a competitive salary and the chance to work in a diverse, inclusive environment.
- Why this job: Be part of a collaborative culture that values mentorship and professional growth.
- Qualifications: Fluency in French and English, with experience in account management preferred.
- Other info: Immediate consideration for applicants with the right to work in the UK.
We are seeking a detail-oriented and client-focused individual to join our client, working within the beauty and fashion industry, as a Senior Account Manager.
Key Responsibilities:
- Account Management: Act as the primary contact for French-speaking clients, building and maintaining strong relationships.
- Client Strategy: Develop and implement tailored account strategies to drive client satisfaction and business growth.
- Order & Project Oversight: Manage customer orders and projects, ensuring accuracy and timely delivery.
- Customer Support: Address and resolve client inquiries and issues efficiently and professionally.
- Collaboration: Work closely with internal teams, including sales, marketing, and logistics, to enhance client experience.
- Data & Reporting: Utilise CRM systems to track account performance and provide insights for continuous improvement.
- Mentorship: Support and guide junior team members, fostering a collaborative and high-performing environment.
Requirements:
- Language Skills: Fluency in French and English (both written and spoken).
- Experience: Proven experience in a senior account management or client services role, ideally in the beauty or fashion sector.
- Commercial Awareness: Strong ability to identify and act on business opportunities.
- Communication Skills: Excellent interpersonal skills with the ability to build strong client relationships.
If applicable, apply now for immediate consideration!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Senior Customer Service Advisor (French Speaking) employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor (French Speaking)
✨Tip Number 1
Make sure to highlight your fluency in both French and English during any conversations or interviews. Being able to communicate effectively with clients in their preferred language is crucial for this role.
✨Tip Number 2
Familiarise yourself with the beauty and fashion industry trends. Showing that you understand the market and can discuss current developments will impress potential employers and demonstrate your commercial awareness.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss specific strategies you've implemented that led to increased client satisfaction and business growth.
✨Tip Number 4
Network with professionals in the beauty and fashion sectors. Attend industry events or join relevant online groups to connect with others, as referrals can often lead to job opportunities.
We think you need these skills to ace Senior Customer Service Advisor (French Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service, particularly within the beauty or fashion industry. Emphasise your fluency in French and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty and fashion sectors. Mention specific examples of how you've successfully managed client relationships and implemented strategies that led to business growth.
Highlight Key Skills: In your application, clearly outline your communication skills and commercial awareness. Provide examples of how you've identified business opportunities and resolved client issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Senior Account Manager.
How to prepare for a job interview at Huntress - Maidstone
✨Showcase Your Language Skills
Since the role requires fluency in both French and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in account management, especially within the beauty or fashion industry. Use specific examples to illustrate how you've successfully managed client relationships and driven business growth.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client inquiries. Think of past situations where you resolved issues effectively and be ready to share those stories.
✨Demonstrate Commercial Awareness
Show that you understand the beauty and fashion market by discussing current trends or challenges. This will demonstrate your commercial awareness and ability to identify business opportunities, which is crucial for the role.
