At a Glance
- Tasks: Lead a small team to ensure smooth operations and compliance in the insurance sector.
- Company: Dynamic B2B insurance intermediary based in Birmingham.
- Benefits: Competitive salary, hybrid working, pension scheme, and support for qualifications.
- Other info: Inclusive workplace that values diverse backgrounds and offers excellent career growth.
- Why this job: Shape the future of operations while developing your leadership skills in a close-knit team.
- Qualifications: 3+ years in insurance, strong analytical skills, and experience with regulatory compliance.
The predicted salary is between 47500 - 47500 £ per year.
A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day-to-day operations from their Birmingham office. This is a hands-on role combining people management, operational control, and regulatory compliance oversight - ideal for someone who enjoys building efficient processes within a small, close-knit team with genuine scope to shape how the office runs.
Reporting to: Head of Operations
What you'll be doing:
- Managing a small team, ensuring smooth day-to-day running of the office in line with business goals
- Overseeing premium collection and claims handling processes
- Maintaining accurate, up-to-date company records
- Acting as primary point of contact for audit requests from underwriters, auditors, and regulators
- Coaching and developing the team to perform at their best
- Owning the accuracy and timeliness of financial and bordereaux returns to underwriters
- Managing relationships with key suppliers and third-party providers
- Producing and presenting MI reporting to internal and external stakeholders
- Representing the business client-facing, with technical credibility across insurance product lines
What we're looking for:
- Minimum 3 years' experience in General and Life insurance
- Comfortable operating independently in a regulated environment
- Logical, analytical, data-driven decision-maker
- Working knowledge of FCA requirements, Fitness & Probity standards, GDPR and consumer protection legislation
- Strong supplier and stakeholder management experience
- Confident with MS Office and CRM/policy administration systems
- Third-level qualification in Finance, Project Management or related discipline
- CII (or working towards) desirable; other regulatory qualifications an advantage
What's on offer:
- £45,000-£50,000
- Contributory, matched pension scheme
- Graduated holiday entitlement linked to service
- Hybrid working
- Support toward insurance qualifications
- Real scope to shape how the operation is run
Please note: We can only consider applications from candidates who have the right to work in the UK.
Operations Team Leader - Insurance employer: Huntress - Maidstone
Huntress - Maidstone is an excellent employer that fosters a dynamic and supportive work culture, perfect for ambitious Sales Executives looking to thrive in a fast-paced environment. With competitive salaries, a rewarding bonus scheme, and ample opportunities for professional growth, employees are encouraged to develop their skills while building meaningful relationships with clients. Located in Ashford, the company offers a vibrant community atmosphere, making it an ideal place for those seeking both personal and career advancement.
