At a Glance
- Tasks: Handle customer queries via live chat and email, solving problems in real time.
- Company: Join a dynamic team focused on innovative customer support solutions.
- Benefits: Full training, growth opportunities, and a supportive work environment.
- Other info: Perfect for those looking to break away from traditional call centre roles.
- Why this job: No cold calls, just meaningful interactions with customers every day.
- Qualifications: Customer service experience preferred; strong written communication is key.
The predicted salary is between 22000 - 26000 £ per year.
Fed up with call centre roles where you’re stuck on the phone all day? This one’s different - you’ll be handling customer queries entirely through live chat and email, no cold calls, no inbound phone queues. You’ll be the first point of contact for a growing customer support team, solving problems in real time and making sure every customer walks away with their issue actually resolved - not just logged and passed on.
What you’ll be doing:
- Managing multiple live chat and email conversations at once - juggling, not just responding
- Digging into customer issues and resolving them yourself where you can, escalating the genuinely complex ones
- Keeping accurate records so nothing falls through the cracks
- Working alongside internal teams to close out queries properly, not just quickly
What you’ll need:
- Solid written communication
- Background in customer service, contact centre, retail, or hospitality (chat/email experience is a bonus, not a requirement)
- Comfortable running several conversations simultaneously without losing accuracy
- Confident picking up new systems quickly
What you get:
- Full training from day one - no live chat experience needed if you’ve got the customer service background
- A genuine route to grow within a team that’s expanding, not standing still
Online Live Chat Agent-Glassgow employer: Huntress - Maidstone
Join a dynamic team in Glasgow where your customer service skills can shine without the constraints of traditional call centre roles. Enjoy a supportive work culture that prioritises employee growth, offering comprehensive training and real opportunities for advancement as the team expands. With a focus on resolving customer issues through live chat and email, you'll find meaningful and rewarding employment in a role that values your contributions and fosters collaboration.
