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- Tasks: Help customers via live chat and email, solving their issues with a smile.
- Company: Join a diverse team focused on exceptional customer service in a supportive environment.
- Benefits: Enjoy a flexible work schedule: 2 days in the office, 3 days from home.
- Why this job: Be part of a company that values inclusivity and offers growth opportunities.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Immediate consideration for applicants who meet the requirements!
The predicted salary is between 24000 - 25000 £ per year.
Online Live Chat Agent – 2 days Office/ 3 days home (Please only apply if you are based in Kent) £25,000 – £26,000 + £1000 yearly performance related bonus Kent We are seeking a detail-oriented and customer-focused individual to join our client\’s team as an Online Live Chat Agent. The successful candidate will be responsible for delivering exceptional customer service through live chat and email. Responsibilities: Resolve customer issues and escalate complex issues Respond promptly and professionally to customer inquiries received via live chat and email.Requirements: Excellent communication skills, both written and verbal. Strong attention to detail and a customer service-oriented mindset.If applicable, Apply now, for Immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Online Live Chat Agent - 2 days Office/ 3 days home employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Live Chat Agent - 2 days Office/ 3 days home
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the live chat interactions.
✨Tip Number 2
Make sure to highlight any previous experience in customer service roles, especially those involving live chat or email communication. This will show that you have the relevant skills for the position.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions to ask during the interview. This shows that you are engaged and genuinely interested in the role.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your answers with their mission can set you apart from other candidates.
We think you need these skills to ace Online Live Chat Agent - 2 days Office/ 3 days home
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Online Live Chat Agent position. Understand the key responsibilities and requirements, especially the emphasis on customer service and communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved live chat or email communication. Use specific examples to demonstrate your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in this role and how your skills align with the company's needs. Be sure to convey your enthusiasm for working both in the office and from home.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Clear and professional communication is crucial for this role, so ensure your application reflects that.
How to prepare for a job interview at Huntress - Maidstone
✨Showcase Your Communication Skills
Since the role requires excellent written and verbal communication, be prepared to demonstrate these skills during the interview. Practice answering questions clearly and concisely, and consider how you can convey complex information in a simple way.
✨Highlight Your Customer Service Experience
Discuss any previous roles where you provided customer service, especially in a live chat or email context. Share specific examples of how you resolved customer issues and maintained a positive experience.
✨Demonstrate Attention to Detail
As attention to detail is crucial for this position, prepare to discuss how you ensure accuracy in your work. You might want to share examples of how you've caught mistakes or improved processes in past roles.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think through potential challenges you might face as an Online Live Chat Agent and prepare thoughtful responses that showcase your problem-solving skills.
