At a Glance
- Tasks: Handle calls and manage customer enquiries while supporting the team with admin tasks.
- Company: Join a busy and supportive team in a dynamic work environment.
- Benefits: Earn £12.71 an hour with a Monday to Friday schedule.
- Other info: Diverse and inclusive workplace with equal opportunities for all.
- Why this job: Perfect for those who love variety and making a difference in customer service.
- Qualifications: Experience in customer service or admin, strong communication, and organisational skills.
The predicted salary is between 13 - 13 € per hour.
We are currently recruiting for a proactive and organised Administrator / Call Handler to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys a varied role combining customer interaction with administrative duties.
Key Responsibilities:
- Handling inbound and outbound calls in a professional and timely manner
- Managing customer enquiries and resolving issues effectively
- Updating internal systems and maintaining accurate records
- Coordinating appointments and schedules
- Managing emails and general office correspondence
- Supporting the wider team with administrative tasks
What We're Looking For:
- Previous experience in a customer service or administrative role
- Strong communication skills, both written and verbal
- Excellent organisational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Confident using Microsoft Office and internal systems
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Administrator / Call Handler in Norwich employer: Huntress - Maidstone
Join a dynamic and supportive team as an Administrator / Call Handler, where your proactive approach will be valued in a role that blends customer interaction with essential administrative tasks. Enjoy a work culture that prioritises inclusivity and offers opportunities for personal and professional growth, all while working Monday to Friday in a vibrant environment that fosters collaboration and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Call Handler in Norwich
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the team dynamics.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Administrator / Call Handler in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, and let us know what excites you about this role.
Show Off Your Communication Skills:Since this role involves handling calls and managing enquiries, make sure your written application reflects your strong communication skills. Clear and concise language goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Huntress - Maidstone
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator / Call Handler. Familiarise yourself with handling calls, managing enquiries, and updating records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to handle calls professionally and efficiently.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks. Think of specific instances where you successfully multitasked or organised schedules. This will highlight your attention to detail and ability to thrive in a fast-paced environment, which is crucial for this role.
✨Familiarise Yourself with Microsoft Office
As you'll be using Microsoft Office and internal systems, brush up on your skills before the interview. If you can, mention any relevant experience you have with these tools. This shows that you're prepared and capable of handling the administrative aspects of the job right from the start.
