At a Glance
- Tasks: Deliver top-notch customer service to our European clients via phone, email, and chat.
- Company: Join a supportive team at a dynamic company in Maidstone.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and growth opportunities.
- Other info: Diverse and inclusive workplace with a focus on equal opportunity.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Fluency in English and one European language; customer service experience preferred.
The predicted salary is between 26500 - 26500 £ per year.
We are currently recruiting for a Customer Service Advisor fluent in a European language to join our growing team based in Maidstone.
The Role
- This is a hybrid position, with 1 day per week in the office (Maidstone) and 4 days working from home.
You will be responsible for delivering excellent customer service to our European clients, handling queries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer enquiries via phone, email, and chat.
- Provide support in your native/target European language and English.
- Resolve customer issues efficiently and professionally.
- Maintain accurate records of interactions.
- Work collaboratively with internal teams.
Requirements
- Fluency in English + one European language (e.g. French, German, Spanish, Italian, Dutch, etc.).
- Previous customer service experience (preferred).
- Strong communication and problem-solving skills.
- Ability to work independently in a remote setting.
What We Offer
- Competitive salary of 26,500.
- Flexible hybrid working model.
- Supportive and collaborative team.
- Opportunities for growth and development.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor - European Language Speaker. Job in Maidstone LilyLifestyle Jobs employer: Huntress - Maidstone
Join our dynamic team as a Customer Service Advisor in Maidstone, where we prioritise a supportive and inclusive work culture. Enjoy the flexibility of a hybrid working model, competitive salary, and ample opportunities for personal and professional growth, all while delivering exceptional service to our European clients. We value diversity and are committed to fostering an environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - European Language Speaker. Job in Maidstone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in a European language, brush up on your speaking and writing skills. You might even want to prepare some common customer service phrases in that language to impress them.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific customer scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - European Language Speaker. Job in Maidstone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and language skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your language skills will help us serve our European clients better. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves interacting with customers in both English and another European language, make sure your application reflects your communication prowess. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Huntress - Maidstone
✨Know Your Languages
Make sure you brush up on your language skills before the interview. Be ready to demonstrate your fluency in both your native European language and English. Practising common customer service scenarios in both languages can really help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your problem-solving abilities and communication skills. Think of specific situations where you resolved customer issues effectively, as this will show you can handle the role's responsibilities.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to customer service and their target audience will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Remote Work Questions
Since this is a hybrid role, be ready to discuss your experience working independently from home. Highlight any strategies you use to stay organised and productive, as well as how you maintain communication with your team while working remotely.
