At a Glance
- Tasks: Support residents in temporary housing and help them transition to permanent homes.
- Company: Local authority in Kent with a focus on community impact.
- Benefits: Hybrid working, supportive team, and career development opportunities.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in housing management or customer support is essential.
The predicted salary is between 29000 - 30000 £ per year.
We're working with a local authority in Kent looking for an experienced Rehousing Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community.
Key Responsibilities
- Manage day‐to‐day housing needs for residents living in temporary accommodation.
- Coordinate property inspections, maintenance and repairs to ensure homes are safe and compliant.
- Support residents with advice and guidance to help them sustain their accommodation and move into permanent housing.
- Liaise with contractors, maintenance teams and internal departments to resolve property or tenancy issues quickly.
- Respond to tenancy‐related concerns, including complaints and anti‐social behaviour, in a fair and professional way.
- Maintain accurate case notes, tenancy records and reports.
- Work collaboratively with partner agencies, such as social services and the police, to support vulnerable residents and promote safeguarding.
What We're Looking For
- Previous experience in housing management, homelessness services, or tenancy support (essential).
- Excellent communication and problem‐solving skills.
- Strong organisational skills and the ability to manage a busy caseload.
- Empathetic and customer‐focused approach.
- Good working knowledge of housing law and homelessness legislation (desirable).
Benefits
- Hybrid working arrangement (office and home‐based).
- Supportive team environment.
- Opportunity to gain valuable local authority experience and develop your career in housing services.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organization, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Rehousing Officer in London employer: Huntress - Maidstone
As a Rehousing Officer with our local authority in Medway, you will be part of a supportive and inclusive team dedicated to making a positive impact in the community. Enjoy the flexibility of a hybrid working arrangement while gaining valuable experience in housing services, with opportunities for professional growth and development. We pride ourselves on fostering a diverse workplace that values every individual's contribution, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Rehousing Officer in London
✨Get Social with Customer Support Communities
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Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace Rehousing Officer in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Huntress - Maidstone.
How to prepare for a job interview at Huntress - Maidstone
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Huntress - Maidstone's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Huntress - Maidstone offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
