At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via phone, email, and chat.
- Company: Join a supportive team in Medway, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, training opportunities, holiday allowance, and pension scheme.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
- Why this job: Make a real difference by providing top-notch support and enhancing customer experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
Location: Medway, Kent
Salary: £27,000 per annum
Job Type: Full-time, Permanent
About the Role
We are looking for a friendly and proactive Customer Service Help Desk Advisor to join our team in Medway. You will be the first point of contact for customers, ensuring all enquiries are handled efficiently and professionally while delivering an excellent customer experience.
Key Responsibilities
- Respond to customer enquiries via phone, email, and live chat
- Log, track, and manage support tickets within the help desk system
- Troubleshoot customer issues and provide effective resolutions
- Escalate complex issues to the appropriate teams when required
- Maintain accurate records of customer interactions
- Work closely with internal departments to ensure timely resolution
What We’re Looking For
- Previous experience in a customer service or help desk role
- Strong communication and interpersonal skills
- Excellent problem-solving ability
- Comfortable working in a fast-paced environment
- Good IT skills and experience with CRM or help desk systems
- A professional, positive, and team-focused attitude
What We Offer
- Competitive salary of £27,000
- Opportunities for training and career progression
- Supportive and collaborative working environment
- Holiday allowance and pension scheme
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Help Desk Advisor in London employer: Huntress - Maidstone
Join our dynamic team in Medway as a Customer Service Help Desk Advisor, where you'll enjoy a competitive salary of £27,000 and a supportive, collaborative work environment. We prioritise employee growth with ample training and career progression opportunities, all while fostering a diverse and inclusive culture that values every individual. Experience the satisfaction of making a difference in customer interactions while being part of a proactive and friendly team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Help Desk Advisor in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and friendly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Help Desk Advisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and proactive nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight your previous customer service experience in your application. We’re looking for specific examples that showcase your problem-solving skills and how you’ve handled enquiries in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see why you’d be a great fit for the Customer Help Desk Advisor role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Huntress - Maidstone
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled specific situations. Think of examples where you turned a negative experience into a positive one, as this will show your problem-solving skills.
✨Familiarise Yourself with Help Desk Systems
Since the role involves using help desk systems, it’s a good idea to research common CRM tools. If you have experience with any specific software, be prepared to talk about it. This shows that you’re proactive and ready to hit the ground running.
✨Practice Your Communication Skills
As a Customer Help Desk Advisor, communication is key. Practice answering common customer queries out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable with different scenarios.
✨Show Your Team Spirit
This role requires collaboration with internal departments, so be sure to highlight your teamwork skills. Share examples of how you’ve worked effectively in a team setting and how you contribute to a positive work environment. A friendly attitude goes a long way!
