At a Glance
- Tasks: Deliver top-notch customer service to our European clients via phone, email, and chat.
- Company: Join a supportive team in a growing company based in Maidstone.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and growth opportunities.
- Other info: Work in a dynamic environment with a focus on collaboration and inclusivity.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Fluency in English and one European language; customer service experience preferred.
The predicted salary is between 26500 - 26500 £ per year.
We are currently recruiting for a Customer Service Advisor fluent in a European language to join our growing team based in Maidstone.
The Role
- This is a hybrid position, with: 1 day per week in the office (Maidstone) and 4 days working from home.
You will be responsible for delivering excellent customer service to our European clients, handling queries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer enquiries via phone, email, and chat.
- Provide support in your native/target European language and English.
- Resolve customer issues efficiently and professionally.
- Maintain accurate records of interactions.
- Work collaboratively with internal teams.
Requirements
- Fluency in English + one European language (e.g. French, German, Spanish, Italian, Dutch, etc.).
- Previous customer service experience (preferred).
- Strong communication and problem-solving skills.
- Ability to work independently in a remote setting.
What We Offer
- Competitive salary of 26,500.
- Flexible hybrid working model.
- Supportive and collaborative team.
- Opportunities for growth and development.
Customer Service Advisor - European Language Speaker in Kent employer: Huntress - Maidstone
Join our dynamic team as a Customer Service Advisor in Maidstone, where we prioritise a supportive and collaborative work culture. Enjoy the benefits of a competitive salary, flexible hybrid working arrangements, and ample opportunities for personal and professional growth, all while making a meaningful impact on our European clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - European Language Speaker in Kent
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you’re genuinely interested in joining our team and that you understand what we stand for.
✨Tip Number 2
Practice your language skills! Since you’ll be dealing with European clients, brush up on your fluency in both your native language and English. It’ll help you feel more confident when handling customer queries.
✨Tip Number 3
Prepare some examples of how you’ve provided excellent customer service in the past. We love hearing about real-life experiences, so think of situations where you resolved issues or went above and beyond for a customer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in our minds.
We think you need these skills to ace Customer Service Advisor - European Language Speaker in Kent
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in a European language, make sure to highlight your language skills right at the top of your application. Use examples that showcase how you've used your language skills in customer service or other relevant roles.
Tailor Your CV and Cover Letter:We want to see how you fit into our team, so don’t just send a generic CV. Tailor your application to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on your achievements and experiences that relate directly to the role.
Apply Through Our Website:To make sure your application gets to us without any hiccups, apply through our website. It’s the best way to ensure we receive all your details correctly and can get back to you quickly!
How to prepare for a job interview at Huntress - Maidstone
✨Know Your Languages
Make sure you brush up on your language skills before the interview. Be ready to demonstrate your fluency in both your native European language and English, as you might be asked to switch between them during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully resolved customer issues. Highlight your problem-solving abilities and how you maintained a positive customer experience, as this is crucial for the role.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Practice Remote Communication
Since this role involves hybrid working, practice communicating effectively in a remote setting. You might want to simulate a phone or video call to ensure you're comfortable and can convey your thoughts clearly, just like you would with customers.
