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- Tasks: Assist customers in Italian and English via phone and email, resolving queries efficiently.
- Company: Join a well-established company in Maidstone, known for its supportive work culture.
- Benefits: Enjoy a £26,000 salary, friendly workplace, and opportunities for career progression.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: Fluency in Italian and English is essential; previous experience in customer service is a plus.
- Other info: Immediate start available; we welcome diverse applicants to ensure an inclusive environment.
The predicted salary is between 23400 - 28600 £ per year.
Italian-Speaking Customer Service Agent Location: Maidstone, Kent (Full-time, office-based) Salary: £26,000 per year Hours: Monday-Friday, full-time Start Date: Immediate Our client, a well-established company based in Maidstone, is seeking a fluent Italian-speaking Customer Service Agent to join their team on a full-time, office-based basis. This is an excellent opportunity to work in a friendly, supportive environment, providing first-class service to customers. Key Responsibilities: Respond to customer enquiries via phone and email in Italian and English Provide accurate product and service information Resolve customer issues promptly and professionally Maintain up-to-date and accurate recordsRequirements: Fluency in Italian and English (spoken & written) Strong communication and interpersonal skills Computer literate with good organisational ability Previous customer service experience preferred but not essentialBenefits: £26,000 annual salary Friendly, welcoming workplace Opportunities for progression Immediate start availableIf you have the language skills and motivation to excel in this role, please apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Italian-Speaking Customer Service Agent employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian-Speaking Customer Service Agent
✨Tip Number 1
Brush up on your Italian and English communication skills. Since you'll be dealing with customers in both languages, practice speaking and writing to ensure you can respond confidently and clearly.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various customer enquiries or complaints, especially in a bilingual context, to demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Research the company and its products or services. Understanding what they offer will help you provide accurate information to customers and show your genuine interest in the role during discussions.
✨Tip Number 4
Prepare to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or maintained records, as this is crucial for the role.
We think you need these skills to ace Italian-Speaking Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the qualifications and skills required for the Italian-Speaking Customer Service Agent position. Make a note of key responsibilities and ensure you can demonstrate relevant experience.
Tailor Your CV: Customise your CV to highlight your fluency in Italian and English, as well as any previous customer service experience. Emphasise your communication skills and ability to resolve issues, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your language skills. Mention specific examples of how you've successfully handled customer enquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents to eliminate any spelling or grammatical errors. Ensure that your Italian and English language skills are reflected accurately in your writing.
How to prepare for a job interview at Huntress - Maidstone
✨Brush Up on Your Language Skills
Since the role requires fluency in both Italian and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by engaging in a conversation or answering questions in both languages.
✨Know the Company and Its Values
Research the company’s background, values, and culture. Understanding what they stand for will help you align your answers with their expectations and show that you are genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss past experiences where you resolved issues or provided excellent service, even if they were not in a formal customer service role.
✨Showcase Your Communication Skills
As a Customer Service Agent, strong communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Use examples to illustrate your interpersonal skills and how you effectively communicate with customers.
