At a Glance
- Tasks: Help recover debts for your community and support residents with repayment plans.
- Company: Join a supportive team in Medway focused on making a difference.
- Benefits: Enjoy job security, hybrid working, and skill development opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact while building valuable financial and customer service skills.
- Qualifications: Experience in financial services or similar roles is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a rewarding role where you can make a real difference to your local community? We are recruiting on behalf of our client in Medway for a proactive and motivated individual to join their high-performing Corporate Debt Team. This is a fantastic opportunity to build your career within a supportive environment, offering job security, hybrid working, and the chance to develop valuable financial and customer service skills.
What you will be doing:
- Taking a key role in recovering outstanding debts owed to the Council, including Council Tax, Business Rates, Housing Benefit overpayments, and sundry debt.
- Managing arrears cases from the Liability Order stage, using your judgement to determine the most effective recovery action.
- Working closely with residents to agree realistic and sustainable repayment plans.
- Handling customer enquiries confidently via phone, email, and face-to-face interactions.
- Identifying vulnerable residents and ensuring they are referred to the right support services.
- Supporting the Council’s income collection targets while helping reduce overall debt levels.
- Meeting residents, both virtually and in person, to provide practical support and guidance.
- Attending Liability Order court hearings and dealing with related enquiries.
- Monitoring accounts and making informed decisions on the next steps in the recovery process.
What we are looking for:
- Experience within financial services or a similar field.
Council Corporate Debt Assistant in Hampshire employer: Huntress - Maidstone
Huntress - Maidstone is an excellent employer that fosters a dynamic and supportive work culture, perfect for ambitious Sales Executives looking to thrive in a fast-paced environment. With competitive salaries, a rewarding bonus scheme, and ample opportunities for professional growth, employees are encouraged to develop their skills while building meaningful relationships with clients. Located in Ashford, the company offers a vibrant community atmosphere, making it an ideal place for those seeking both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Council Corporate Debt Assistant in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Council's values and recent initiatives. Show them you’re not just another candidate; demonstrate your passion for making a difference in the community and how your skills align with their goals.
✨Tip Number 3
Practice your communication skills! Since you'll be handling customer enquiries and working closely with residents, being able to convey information clearly and empathetically is key. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Council Corporate Debt Assistant in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Council Corporate Debt Assistant. Highlight any relevant experience in financial services or customer service, and don’t forget to showcase your skills in managing debt recovery and working with residents.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping your local community and how your skills align with the responsibilities of the role. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves handling customer enquiries and working closely with residents, make sure to highlight your communication skills in your application. Mention any experience you have in dealing with customers face-to-face, over the phone, or via email.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Huntress - Maidstone
✨Know Your Stuff
Make sure you understand the role of a Corporate Debt Assistant and the specific responsibilities involved. Brush up on key terms like Council Tax, Business Rates, and arrears management. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your People Skills
Since this role involves working closely with residents, be ready to demonstrate your customer service skills. Think of examples where you've successfully handled difficult conversations or helped someone in need. This will highlight your ability to connect with people and provide support.
✨Prepare for Real-Life Scenarios
Expect to discuss how you'd handle specific situations, such as managing a resident's debt or identifying vulnerable individuals. Practise your responses to these scenarios so you can showcase your judgement and problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or the council's approach to debt recovery. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
