Huntress on behalf of our client is recruiting a proactive Call Centre Performance Analyst to join their Customer Service Centre. This role focuses on turning data into action to help teams deliver excellent customer service.
The ideal candidate will have experience in workforce planning, forecasting, real-time performance management, and coaching, with a keen eye for quality and compliance. You will produce actionable insights for Team Managers and support development across the service centre.
#J-18808-LjbffrReal-Time Call Centre Performance Analyst in Glasgow employer: Huntress - Maidstone
Huntress - Maidstone is an excellent employer that fosters a dynamic and supportive work culture, perfect for ambitious Sales Executives looking to thrive in a fast-paced environment. With competitive salaries, a rewarding bonus scheme, and ample opportunities for professional growth, employees are encouraged to develop their skills while building meaningful relationships with clients. Located in Ashford, the company offers a vibrant community atmosphere, making it an ideal place for those seeking both personal and career advancement.
