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- Tasks: Help customers solve issues and build strong relationships in a fast-paced environment.
- Company: Join a certified Great Place to Work with a vibrant culture and amazing team events.
- Benefits: Enjoy hybrid work, casual dress, and opportunities for career growth and rewards.
- Why this job: Be part of a supportive team that values customer service and personal development.
- Qualifications: Must be enthusiastic, communicative, and passionate about delivering top-notch customer service.
- Other info: We welcome applicants from all backgrounds and ensure a fair recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
Due to continued growth, our client based in Medway are currently seeking a Customer Support Executive to join their expanding team. Chatham Start: ASAP Hybrid working: 2 days working from home and 3 days in the office. Key duties: Resolving new and existing customer issues quickly and efficiently Nurturing existing customer relationships Commitment to delivering high levels of customer service. Resilience and the ability to cope with difficult conversations. Ability to work effectively in a team. Ability to remain calm and professional in a pressurised customer service environment.Key requirements: Dedicated and enthusiastic High levels of communication Passionate about customer service Possess strong phone etiquette and data entry skills.Benefits: Great Place to Work Certified! Amazing company social events, treats and rewards Casual dress Being part of an amazing culture Opportunities to progressApply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Customer Support Executive employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle difficult conversations.
✨Tip Number 2
Showcase your passion for customer service by sharing specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering high levels of service.
✨Tip Number 3
Highlight your ability to work effectively in a team by discussing past experiences where collaboration led to successful outcomes. This is crucial for a role that requires teamwork.
✨Tip Number 4
Research the company culture and values of the organization you're applying to. Tailor your conversation to reflect how your personal values align with theirs, especially regarding resilience and professionalism in customer service.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Executive position. Make sure you understand the key duties and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific examples where you resolved customer issues or nurtured relationships, showcasing your communication skills and resilience.
Show Your Passion: Express your enthusiasm for customer service in your application. Use phrases that demonstrate your dedication and passion for helping customers, as this aligns with the company's values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your contact information is correct. A polished application reflects your professionalism.
How to prepare for a job interview at Huntress - Maidstone
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering high levels of service.
✨Demonstrate Resilience
Prepare to discuss situations where you had to handle difficult conversations or challenging customer interactions. Highlight how you remained calm and professional, and what strategies you used to resolve the issues effectively.
✨Highlight Teamwork Skills
Since the role requires working effectively in a team, be ready to share experiences where you collaborated with colleagues to achieve a common goal. This will show that you can contribute positively to the team dynamic.
✨Practice Strong Communication
Effective communication is key in customer support. During the interview, focus on your phone etiquette and data entry skills. You might even want to practice answering common customer queries to showcase your ability to communicate clearly and efficiently.
