At a Glance
- Tasks: Assist customers via phone and online, solving problems and ensuring satisfaction.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Competitive pay, set hours, and no late-night shifts.
- Other info: Enjoy a stable work-life balance with opportunities for growth.
- Why this job: Use your people skills in a desk-based role with full training provided.
- Qualifications: Experience in retail or hospitality and strong communication skills.
The predicted salary is between 13.29 - 13.29 £ per hour.
Customer Service Advisor - Retail
Experience
Welcome
Location: Cambuslang | 13.29/hour, rising after 6 months | Full-time, ongoing If you ve spent time on your feet dealing with customers, queues, complaints and Christmas rushes - you already have everything it takes to do this job well.
We re looking for people with retail, hospitality or face-to-face customer service backgrounds who want a change of role with full training provided.
This role has no sales involved.
You don t need telephone customer service.
You need to be good with people, quick on your feet mentally and comfortable solving problems.
What changes for you: No more standing all day - this is a desk-based role.
Set hours, so you can actually plan your week.
No late-night or lone-working shifts.
The same customer-facing skills you already use daily - just over the phone instead of across a till or shop counter.
What you ll be doing Answering customer calls, emails and online queries - same as handling customers in-store, different channel.
Sorting out problems and following them through to a resolution.
Keeping customer records accurate and up to date.
Working with colleagues to keep service standards high.
What you ll bring Experience dealing with customers face-to-face - retail, hospitality, leisure, or similar.
Comfortable talking to people and handling difficult conversations calmly.
Able to juggle more than one thing at once. ...
