At a Glance
- Tasks: Handle customer queries about accounts and payments in a fast-paced environment.
- Company: Fast-growing financial services business with a supportive team culture.
- Benefits: Earn £16.00 per hour, enjoy free meals, and hybrid working options.
- Other info: Full training provided, with opportunities for professional development and qualifications.
- Why this job: Gain valuable experience in financial services with clear career progression.
- Qualifications: Customer service experience preferred; strong communication and attention to detail required.
Salary: £16.00 per hour
Hours: 2pm - 11pm | Hybrid - 3 days office, 2 days home
Location: City of London - Amazing office with free breakfast and lunch. Late shift, hybrid, and a genuine route into financial services. If you want contact centre experience that actually builds a career, this is it.
We're recruiting on behalf of a fast-growing financial services business for a Customer Service Advisor to join their London customer support team. You'll be the first point of contact for customers dealing with their accounts, payments and transactions - work that carries real responsibility and gives you exposure to a regulated environment from day one.
What you'll be doing:
- Handling inbound calls from customers about accounts, payments and transactions
- Resolving queries first time where possible, and escalating appropriately where not
- Accurately recording customer information and case notes on internal systems
- Investigating issues and following them through to resolution
- Identifying and supporting customers in vulnerable circumstances in line with company policy
- Working to internal procedures and regulatory standards on every interaction
What you'll need:
- Customer service or contact centre experience (financial services background welcome but not essential)
- Clear, confident communication and genuine listening skills
- Strong attention to detail - accuracy matters in a regulated environment
- Comfortable picking up new systems and software quickly
- Able to stay composed and effective in a fast-paced, high-volume setting
- Availability to work the 2pm - 11pm shift pattern
What's on offer:
- Full training and ongoing development, including support towards financial services qualifications
- Hybrid working after training
- Clear progression routes into complaints, fraud, operations and beyond
- A supportive team environment in a business that's growing quickly
Interested? Apply now with your CV.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor - Financial Services employer: Huntress - Maidstone
Huntress - Maidstone is an excellent employer that fosters a dynamic and supportive work culture, perfect for ambitious Sales Executives looking to thrive in a fast-paced environment. With competitive salaries, a rewarding bonus scheme, and ample opportunities for professional growth, employees are encouraged to develop their skills while building meaningful relationships with clients. Located in Ashford, the company offers a vibrant community atmosphere, making it an ideal place for those seeking both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Financial Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress - Maidstone. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress - Maidstone before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Financial Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress - Maidstone:Your cover letter is your chance to shine! Tell us why you want to work at Huntress - Maidstone specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress - Maidstone!
How to prepare for a job interview at Huntress - Maidstone
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
