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For Companies At a Glance
- Tasks: Schedule and coordinate engineers to ensure smooth customer appointments.
- Company: Growing company in Chatham with a supportive team culture.
- Benefits: Competitive salary, Monday-Friday role, and training provided.
- Why this job: Use your customer service skills in an exciting new way.
- Qualifications: Customer service experience and excellent organisational skills required.
- Other info: Opportunity for growth within the company and a diverse recruitment process.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Customer-Focused Engineer Scheduler – £28,000 – Chatham
Do you enjoy helping people, keeping things organised, and being the go-to person who makes sure everything runs smoothly? If so, this could be the perfect role for you. We\’re working with a growing company in Chatham looking for a Customer-Focused Engineer Scheduler. This role is perfect for someone with customer service experience who is organised, proactive, and enjoys coordinating people and resources.
Responsibilities
- Scheduling and coordinating engineers to ensure customer appointments run smoothly.
- Communicating with customers to confirm visits, provide updates, and answer queries.
- Keeping accurate records on internal systems.
- Working closely with the operations team to ensure excellent service delivery.
- Problem-solving to make sure engineers and customers have everything they need.
Requirements
- Previous experience in customer service
- Excellent organisational skills and attention to detail
- Strong communication skills – you\\\’ll be speaking with customers, engineers, and colleagues daily
- Ability to stay calm under pressure and prioritise tasks effectively
What\\\’s on offer
- Competitive salary of £28,000.
- Monday-Friday role with a supportive team.
- Training provided – you don\\\’t need to be an engineer, just organised and people-focused.
- Opportunity to grow within the company.
If you\\\’re ready to use your customer service skills in a new, exciting way, apply today!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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Customer Focused Engineer Scheduler employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Focused Engineer Scheduler
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how your customer service experience aligns with what they’re all about. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers and engineers, role-play some scenarios with a friend. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully coordinated tasks or managed schedules in the past. This will demonstrate that you’re the go-to person for keeping things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Focused Engineer Scheduler
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've helped customers in the past and how you can bring that same energy to our team!
Be Organised and Detail-Oriented: Since this role is all about keeping things running smoothly, demonstrate your organisational skills in your application. Share examples of how you've managed schedules or coordinated resources effectively.
Communicate Clearly: Strong communication is key for this position. Use your application to showcase your ability to communicate with different people, whether it's customers, engineers, or colleagues. A clear and concise application will go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Huntress - Maidstone
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer-Focused Engineer Scheduler. Familiarise yourself with scheduling processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've kept things organised in previous roles. Think about times when you successfully coordinated schedules or managed multiple tasks at once. Highlighting these experiences will demonstrate your ability to thrive in a busy environment.
✨Practice Your Communication Skills
Since this role involves daily communication with customers and engineers, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer queries or provide updates. This will help you feel more at ease during the actual interview.
✨Stay Calm Under Pressure
Prepare for potential scenarios where you might need to problem-solve on the spot. Think about how you would handle a situation where an engineer is running late or a customer has a last-minute change. Showing that you can remain calm and prioritise tasks effectively will impress your interviewers.
