Huntress - Maidstone in London is seeking a Complaints Team Leader to manage and develop a team of Complaints Officers, driving performance and customer outcomes in a regulated environment.
You will lead on escalated complaints, use data to identify trends and improvements, and ensure high standards of professionalism and judgement across the team.
This role requires FCA/ DISP knowledge and strong stakeholder engagement across the business.
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Complaints Team Leader - Hybrid, Data-Driven, FCA-Aligned employer: Huntress - Maidstone
Join a dynamic and supportive team in Maidstone, where your role as a Contracts Coordinator will be valued and impactful. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your career. With competitive salaries and a commitment to work-life balance, we offer an excellent environment for those seeking meaningful and rewarding employment.
