Complaints Handler London | 14.42 per hour | Hybrid - 3 days office / 2 days home We re looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you ll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You ll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you ll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your own caseload and ensuring deadlines are metWhat we re looking for You ll need previous experience working in a regulated complaints environment and be confident dealing with complaints from initial review through to resolution. You should also have: Strong written communication skills Good attention to detail Experience working to regulatory or internal complaint-handling timescales The ability to investigate information and re...
Complaints Handler employer: Huntress - Maidstone
Join a dynamic and supportive team in Maidstone, where your role as a Contracts Coordinator will be valued and impactful. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your career. With competitive salaries and a commitment to work-life balance, we offer an excellent environment for those seeking meaningful and rewarding employment.
