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- Tasks: Support customers in financial difficulties through phone, email, and live chat.
- Company: Join a leading, people-focused financial services company in Chatham.
- Benefits: Enjoy hybrid working, competitive salary, and full training support.
- Why this job: Make a difference while developing your career in a supportive, tech-driven environment.
- Qualifications: Experience in collections or customer service with strong communication skills required.
- Other info: Diverse and inclusive recruitment process; applications from all backgrounds encouraged.
The predicted salary is between 28000 - 30000 £ per year.
Collections Agent – Financial Services | £28,000-£30,000 | Chatham | Hybrid Working Are you experienced in customer service or collections and looking to grow your career in financial services? We\’re hiring for a Collections Agent to join a leading, people-focused financial services company based in Chatham. This is a fantastic opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and tech-driven environment. Role Overview: As part of the Collections team, you\’ll be supporting customers who may be experiencing financial difficulties. Your role will involve identifying affordable solutions, offering guidance, and working with empathy and professionalism to achieve positive outcomes. What You\’ll Be Doing: Engaging with customers via phone, email, and live chat Understanding individual financial situations and offering tailored solutions Managing accounts in arrears and helping customers get back on track Maintaining accurate records and following regulatory guidelines Working as part of a collaborative team to meet goals and support customers What We\’re Looking For: Previous experience in collections, customer service, financial support, or call centre environments Excellent communication and listening skills A compassionate, problem-solving approach Strong attention to detail and ability to follow processes Comfortable using modern systems and CRM platforms What\’s on Offer: Competitive salary: £28,000-£30,000 depending on experience Hybrid working (3 days in office, 2 from home after training) Full training and development support Friendly, inclusive, and people-first culture Opportunities to progress within a growing financial services businessIf you\’re looking for a role where you can make a difference, support customers, and build a meaningful career, this could be the perfect next step. Apply now to find out more and be considered for upcoming interviews! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Collections Consultant employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Consultant
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in collections. Understanding the common challenges customers face can help you demonstrate empathy and problem-solving skills during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and respond effectively to potential customer situations.
✨Tip Number 3
Research StudySmarter and our values. Being able to align your personal values with ours during the interview can show that you're a great fit for our people-focused culture.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training opportunities. This shows your interest in growth and collaboration, which are key aspects of the role.
We think you need these skills to ace Collections Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or collections. Use specific examples that demonstrate your communication skills and problem-solving abilities, as these are key for the Collections Consultant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers manage their finances. Mention your understanding of financial difficulties and how you can provide tailored solutions with empathy and professionalism.
Highlight Relevant Skills: In your application, emphasise your attention to detail and familiarity with CRM platforms. These skills are crucial for managing accounts in arrears and maintaining accurate records, which are part of the job responsibilities.
Showcase Your Team Spirit: Mention any previous experiences where you worked collaboratively in a team environment. This will demonstrate your ability to contribute positively to the Collections team and support collective goals.
How to prepare for a job interview at Huntress - Maidstone
✨Show Empathy and Understanding
As a Collections Consultant, you'll be dealing with customers who may be facing financial difficulties. Demonstrating empathy during the interview will show that you understand the importance of compassion in this role. Share examples from your past experiences where you've successfully helped someone in a similar situation.
✨Highlight Your Communication Skills
Excellent communication is key in this position. Be prepared to discuss how you've effectively communicated with customers in previous roles. Use specific examples to illustrate your ability to listen actively and respond appropriately to customer needs.
✨Familiarise Yourself with Financial Regulations
Understanding regulatory guidelines is crucial for a Collections Consultant. Brush up on relevant financial regulations and be ready to discuss how you would ensure compliance in your work. This shows that you're serious about maintaining standards and protecting both the company and its customers.
✨Demonstrate Problem-Solving Skills
In this role, you'll need to identify tailored solutions for customers. Prepare to discuss situations where you've had to think critically and solve problems under pressure. Highlight your approach to finding affordable solutions and how you can apply that in a collections context.
