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- Tasks: Support customers in financial difficulties and provide tailored solutions with empathy.
- Company: People-focused financial services company based in Chatham.
- Benefits: Salary of £27,500-£30,000, hybrid working, full training, and career progression.
- Why this job: Make a real difference in customers' lives while building a meaningful career.
- Qualifications: Experience in collections or customer service with strong communication skills.
- Other info: Inclusive culture with clear opportunities for growth in a supportive environment.
Collections Agent – Financial Services | £27,500-£30,000 | Chatham | Hybrid Working
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Are you experienced in customer service or collections and looking to grow your career in financial services?
We\’re hiring a Collections Agent to join a people-focused financial services company based in Chatham. This is a great opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and technology-driven environment.
Role Overview
As part of the Collections team, you\’ll support customers who may be experiencing financial difficulties. You\’ll identify affordable solutions, provide guidance, and work with empathy and professionalism to achieve positive outcomes.
What You\’ll Be Doing
Engaging with customers via phone, email, and live chat
Understanding individual financial situations and offering tailored solutions
Managing accounts in arrears and helping customers get back on track
Maintaining accurate records and following regulatory guidelines
Working collaboratively with your team to meet goals and support customersWhat We\’re Looking For
Experience in collections, customer service, financial support, or call centre environments
Excellent communication and listening skills
A compassionate, problem-solving approach
Strong attention to detail and ability to follow processes
Confidence with modern systems and CRM platformsWhat\’s on Offer
Salary: £27,500-£30,000 depending on experience
Hybrid working (3 days in the office, 2 from home after training)
Full training and development support
Friendly, inclusive, and people-first culture
Clear opportunities to progress within a growing financial services businessIf you\’re looking for a role where you can make a difference, support customers, and build a meaningful career, this could be the perfect next step.
Apply now to find out more and be considered for upcoming interviews.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Collections Agent - Financial Services employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent - Financial Services
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, role-play common scenarios with a friend. This will help you sound confident and empathetic when it counts.
✨Tip Number 3
Prepare questions for your interview! Asking insightful questions shows you're genuinely interested in the role and helps you understand if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Collections Agent - Financial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or collections. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers manage their finances and how you can contribute to our supportive environment.
Showcase Your Communication Skills: Since this role involves engaging with customers via various channels, make sure your application reflects your excellent communication skills. We love candidates who can express themselves clearly and empathetically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for upcoming interviews. Let’s get started on this journey together!
How to prepare for a job interview at Huntress - Maidstone
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent and the financial services industry. Brush up on common terms and practices in collections, as well as the company’s values and mission. This will show that you're genuinely interested and prepared.
✨Show Empathy
Since the role involves helping customers who may be facing financial difficulties, it’s crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you successfully supported customers in challenging situations.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This not only helps you provide better answers but also shows that you value communication—an essential skill for a Collections Agent. Don’t hesitate to ask for clarification if needed!
✨Highlight Your Problem-Solving Skills
Be ready to discuss specific instances where you identified solutions for customers or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your problem-solving capabilities in action.
