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- Tasks: Support customers in financial difficulties and provide tailored solutions with empathy.
- Company: People-focused financial services company with a supportive culture.
- Benefits: Salary between £27,500-£30,000, hybrid working, and full training support.
- Why this job: Make a real difference in customers' lives while building a meaningful career.
- Qualifications: Experience in customer service or collections and excellent communication skills.
- Other info: Clear opportunities for career progression in a growing business.
Collections Agent – Financial Services | £27,500-£30,000 |Wolverhampton| Hybrid Working
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Are you experienced in customer service or collections and looking to grow your career in financial services?
We\’re hiring a Collections Agent to join a people-focused financial services company based in Chatham. This is a great opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and technology-driven environment.
Role Overview
As part of the Collections team, you\’ll support customers who may be experiencing financial difficulties. You\’ll identify affordable solutions, provide guidance, and work with empathy and professionalism to achieve positive outcomes.
What You\’ll Be Doing
Engaging with customers via phone, email, and live chat
Understanding individual financial situations and offering tailored solutions
Managing accounts in arrears and helping customers get back on track
Maintaining accurate records and following regulatory guidelines
Working collaboratively with your team to meet goals and support customersWhat We\’re Looking For
Experience in collections, customer service, financial support, or call centre environments
Excellent communication and listening skills
A compassionate, problem-solving approach
Strong attention to detail and ability to follow processes
Confidence with modern systems and CRM platformsWhat\’s on Offer
Salary: £27,500-£30,000 depending on experience
Hybrid working (3 days in the office, 2 from home after training)
Full training and development support
Friendly, inclusive, and people-first culture
Clear opportunities to progress within a growing financial services businessIf you\’re looking for a role where you can make a difference, support customers, and build a meaningful career, this could be the perfect next step.
Apply now to find out more and be considered for upcoming interviews.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Collections Agent - Financial Services employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent - Financial Services
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, it's crucial to demonstrate your ability to listen and respond effectively. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving skills and empathy. Think of specific situations where you helped someone in a tough spot – this will resonate well with the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Collections Agent - Financial Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service or collections. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves engaging with customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you’ve successfully resolved a customer issue in the past.
Highlight Your Problem-Solving Approach: We’re looking for someone with a compassionate, problem-solving mindset. In your application, mention specific situations where you’ve helped customers find tailored solutions, especially in challenging circumstances. This will show us you’re the right fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter.
How to prepare for a job interview at Huntress - Maidstone
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent and the financial services industry. Research common challenges customers face and think about how you would approach these situations with empathy and professionalism.
✨Showcase Your Skills
Highlight your experience in customer service or collections during the interview. Be ready to share specific examples of how you've helped customers in difficult situations, demonstrating your problem-solving skills and attention to detail.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide better answers but also show that you possess the excellent communication skills they’re looking for. Don’t hesitate to ask for clarification if needed!
✨Be Yourself
The company values a friendly and inclusive culture, so let your personality shine through. Be genuine in your responses and express your passion for helping customers manage their finances. This will help you connect with the interviewers on a personal level.
