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For Companies At a Glance
- Tasks: Support customers in financial difficulties and provide tailored solutions with empathy.
- Company: People-focused financial services company with a supportive culture.
- Benefits: Salary between £27,500-£30,000, hybrid working, and full training support.
- Why this job: Make a real difference in customers' lives while building a meaningful career.
- Qualifications: Experience in customer service or collections and excellent communication skills.
- Other info: Inclusive environment with clear opportunities for career progression.
The predicted salary is between 22750 - 30000 £ per year.
Collections Agent – Financial Services 27,500- 30,000 Wolverhampton Hybrid Working
Are you experienced in customer service or collections and looking to grow your career in financial services?
We\’re hiring a Collections Agent to join a people-focused financial services company based in Chatham. This is a great opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and technology-driven environment.
Role Overview
As part of the Collections team, you\’ll support customers who may be experiencing financial difficulties. You\’ll identify affordable solutions, provide guidance, and work with empathy and professionalism to achieve positive outcomes.
What You\’ll Be Doing
- Engaging with customers via phone, email, and live chat
- Understanding individual financial situations and offering tailored solutions
- Managing accounts in arrears and helping customers get back on track
- Maintaining accurate records and following regulatory guidelines
- Working collaboratively with your team to meet goals and support customers
What We\’re Looking For
- Experience in collections, customer service, financial support, or call centre environments
- Excellent communication and listening skills
- A compassionate, problem-solving approach
- Strong attention to detail and ability to follow processes
- Confidence with modern systems and CRM platforms
What\’s on Offer
- Salary: 27,500- 30,000 depending on experience
- Hybrid working (3 days in the office, 2 from home after training)
- Full training and development support
- Friendly, inclusive, and people-first culture
- Clear opportunities to progress within a growing financial services business
If you\’re looking for a role where you can make a difference, support customers, and build a meaningful career, this could be the perfect next step.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender.
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Collections Agent - Financial Services employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent - Financial Services
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they focus on a people-first approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers via phone, email, and live chat, it’s crucial to sound confident and empathetic. Role-play with a friend or use online resources to sharpen your skills before the interview.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you’ve helped customers in difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Collections Agent - Financial Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Collections Agent role. Highlight your experience in customer service or collections, and show us how your skills align with what we're looking for.
Showcase Your Empathy: Since this role involves helping customers through financial difficulties, let your compassionate side shine through. Use examples in your application that demonstrate your problem-solving approach and ability to connect with people.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We want to see that you can follow processes and maintain accurate records right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in a supportive environment.
How to prepare for a job interview at Huntress - Maidstone
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent in financial services. Familiarise yourself with common challenges customers face and think about how you would approach these situations with empathy and professionalism.
✨Showcase Your Skills
Highlight your experience in customer service or collections during the interview. Be ready to share specific examples of how you've helped customers in the past, especially in difficult situations. This will demonstrate your problem-solving skills and compassionate approach.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It shows that you value communication, which is crucial for a role that involves engaging with customers.
✨Ask Insightful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
