At a Glance
- Tasks: Provide top-notch admin support and be the go-to person for the team.
- Company: Join a dynamic public sector organisation focused on making a difference.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make an impact while honing your organisational and communication skills.
- Qualifications: Previous admin experience and strong Microsoft Office skills are essential.
We are currently recruiting on behalf of our client, for an experienced Business Support Officer to join their team on an interim basis. This is a great opportunity for an organised, detail-focused administrator who thrives in a busy, people-facing environment and enjoys providing high-quality support to teams.
Key Responsibilities:
- Providing proactive admin support and acting as first point of contact for the team
- Responding promptly to calls/emails and maintaining accurate, confidential records
- Supporting scheduling, diary coordination and organising meetings, events and training
- Taking minutes and supporting meetings
- Maintaining databases, data and admin systems
- Preparing documents, reports and statutory returns
- Keeping stakeholders informed and gathering feedback to support service improvement
Skills & Experience Required:
- Previous admin/customer support experience
- Confident with Microsoft Office
- Strong organisational skills, able to manage multiple priorities and meet deadlines
- Excellent interpersonal and telephone manner, with strong attention to detail
- Able to handle sensitive/confidential information with discretion
- Proactive, self-motivated, and comfortable working independently or as part of a team
- Good understanding of GDPR and data handling best practice
If you are an organised, proactive administrator who enjoys supporting people, managing busy workloads and making a real difference within a public sector setting, we would love to hear from you.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Business Support Officer in Chatham employer: Huntress - Maidstone
Huntress - Maidstone is an excellent employer that fosters a dynamic and supportive work culture, perfect for ambitious Sales Executives looking to thrive in a fast-paced environment. With competitive salaries, a rewarding bonus scheme, and ample opportunities for professional growth, employees are encouraged to develop their skills while building meaningful relationships with clients. Located in Ashford, the company offers a vibrant community atmosphere, making it an ideal place for those seeking both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Chatham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress - Maidstone. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress - Maidstone before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Officer in Chatham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress - Maidstone:Your cover letter is your chance to shine! Tell us why you want to work at Huntress - Maidstone specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress - Maidstone!
How to prepare for a job interview at Huntress - Maidstone
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
