At a Glance
- Tasks: Help customers with enquiries and ensure a positive experience.
- Company: Join a supportive team in Cambuslang focused on customer service.
- Benefits: Competitive salary, full training, career progression, and generous holidays.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference by building relationships and enhancing customer experiences.
- Qualifications: Experience in customer service and strong communication skills.
Location: Cambuslang
Salary: £25,500 - £27,000
Job Type: Full-Time, Permanent
About the Role
We are seeking a Customer Service & Connections Advisor to join our team in Cambuslang. This role is ideal for someone who enjoys helping people, building relationships, and delivering a high standard of customer service. As the first point of contact for customers, you will manage enquiries, provide support, and ensure a positive experience throughout every interaction. You will work closely with internal teams to resolve issues and maintain strong customer relationships.
Key Responsibilities
- Respond to customer enquiries via phone, email, and online channels.
- Provide accurate information and resolve customer issues in a timely manner.
- Build and maintain positive relationships with customers and stakeholders.
- Update customer records and maintain accurate system data.
- Escalate complex queries where appropriate and follow through to resolution.
- Support customer onboarding and ongoing account management activities.
- Work collaboratively with colleagues to improve service delivery.
- Identify opportunities to enhance the customer experience.
About You
- Previous experience in a customer service, advisor, or contact centre role.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- A professional and solution-focused approach to customer interactions.
- Good attention to detail and organisational skills.
- Competent in Microsoft Office and customer management systems.
- A team player with a genuine commitment to delivering excellent service.
What's on Offer
- Salary of £25,500 - £27,000 depending on experience.
- Full training and ongoing development.
- Career progression opportunities.
- Company pension scheme.
- Generous holiday entitlement.
- Supportive and professional working environment.
How to Apply
To apply, please submit your CV and a brief cover letter outlining your suitability for the role.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service & Connections Advisor in Cambuslang employer: Huntress - Maidstone
Join our dynamic team in Cambuslang as a Customer Service & Connections Advisor, where you will thrive in a supportive and professional environment that values your contributions. We offer competitive salaries, comprehensive training, and clear pathways for career progression, ensuring that you can grow and develop your skills while delivering exceptional service to our customers. With a strong commitment to diversity and inclusion, we welcome applicants from all backgrounds, making this an excellent place to build a meaningful and rewarding career.
