At a Glance
- Tasks: Assist customers via phone and online, solving problems and ensuring satisfaction.
- Company: Join a supportive team in a dynamic retail environment.
- Benefits: Earn £13.29/hour with set hours and no late shifts.
- Other info: Diverse and inclusive workplace with opportunities for all backgrounds.
- Why this job: Use your people skills in a desk-based role with full training provided.
- Qualifications: Experience in face-to-face customer service and strong communication skills.
The predicted salary is between 26300 - 26300 £ per year.
Location: Cambuslang | £13.29/hour, rising after 6 months | Full-time, ongoing
If you've spent time on your feet dealing with customers, queues, complaints and Christmas rushes - you already have everything it takes to do this job well. We're looking for people with retail, hospitality or face-to-face customer service backgrounds who want a change of role with full training provided. This role has no sales involved.
You don't need telephone customer service. You need to be good with people, quick on your feet mentally and comfortable solving problems.
What changes for you:
- No more standing all day - this is a desk-based role.
- Set hours, so you can actually plan your week.
- No late-night or lone-working shifts.
- The same customer-facing skills you already use daily - just over the phone instead of across a till or shop counter.
What you'll be doing:
- Answering customer calls, emails and online queries - same as handling customers in-store, different channel.
- Sorting out problems and following them through to a resolution.
- Keeping customer records accurate and up to date.
- Working with colleagues to keep service standards high.
What you'll bring:
- Experience dealing with customers face-to-face - retail, hospitality, leisure, or similar.
- Comfortable talking to people and handling difficult conversations calmly.
- Able to juggle more than one thing at once.
- Computer skills - happy to learn new systems.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
