At a Glance
- Tasks: Support customers and colleagues by resolving queries via phone, email, and online channels.
- Company: Join a well-established organisation in Cambuslang with a supportive team culture.
- Benefits: Earn £16.24 per hour, enjoy hybrid work, and gain valuable experience.
- Other info: Opportunity for contract extension or permanent position in a diverse workplace.
- Why this job: Perfect for those who love problem-solving and delivering excellent customer service.
- Qualifications: Experience in customer service or helpdesk roles is essential.
The predicted salary is between 14.4 - 17.6 £ per hour.
Internal Helpdesk - Customer Service
Cambuslang | £16.24 per hour | Hybrid Monday-Friday, 8am-4pm
2 days working from home
6-12 month contract, with potential to extend or offer permanent.
This is a great opportunity for someone with customer service, helpdesk, shared services or finance-related experience to join a busy team, providing support to customers, suppliers and colleagues across a range of finance, HR and business service queries.
You will be the first point of contact for a variety of queries, helping to resolve issues quickly and making sure customers receive a high level of service.
Your responsibilities will include:
- Handling queries by phone, email and online channels
- Investigating issues and providing clear, accurate information
- Recording and tracking queries through to resolution
- Escalating more complex issues where required
- Identifying recurring issues and supporting improvements to processes
- Helping to maintain a professional, efficient and customer-focused service
We are looking for someone who:
- Has experience in customer service, helpdesk, contact centre, shared services
- Is confident dealing with customers and resolving queries
- Has excellent attention to detail and can follow processes accurately
- Is comfortable using systems to record and manage information
- Communicates clearly and professionally
- Enjoys working as part of a team
- Has a genuine focus on delivering good customer service
If you are looking for a role that combines customer service, problem solving and administration within a supportive team, we would love to hear from you.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor in Cambuslang employer: Huntress - Maidstone
Join a dynamic and supportive team in Maidstone, where your role as a Contracts Coordinator will be valued and impactful. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your career. With competitive salaries and a commitment to work-life balance, we offer an excellent environment for those seeking meaningful and rewarding employment.
