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- Tasks: Support customers through calls, emails, and chats while providing solutions.
- Company: Join a growing, people-focused organisation in Medway.
- Benefits: Competitive salary, full training, hybrid work options, and career progression.
- Why this job: Make an impact in a friendly, ambitious team while developing your career.
- Qualifications: Strong communication skills and a proactive attitude; experience is a plus.
- Other info: Inclusive workplace with excellent growth opportunities.
The predicted salary is between 23000 - 26000 £ per year.
Call Centre Agent 27,000 – 30,000 Medway
Hybrid – must be based in Kent!
Are you looking to develop your career in within a supportive, professional environment?
We\’re hiring for a Call Centre Agent role based in Medway, offering a 27,000 – 30,000 salary and the chance to join a growing, people-focused organisation.
This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team.
What You\’ll Be Doing:
- Supporting customers with queries and account services
- Handling inbound and outbound calls, emails, and online chats
- Providing accurate information and solutions to customers
- Working collaboratively within a supportive, high-performing team
What We\’re Looking For:
- Strong communication and customer service skills
- A proactive and professional attitude
- Excellent attention to detail and problem-solving ability
- Previous call centre or customer-facing experience is a plus (not essential)
Why Apply?
- Competitive salary with great progression opportunities
- Full training provided
- Hybrid working options after initial training
- Supportive, inclusive, and growth-oriented workplace
If you\’re looking for a role where you can make an impact, grow your career, and be part of a friendly and ambitious team – this could be your perfect next step.
Apply now to be immediately considered!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Call Centre Agent employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and chats, try role-playing with a friend or family member. This will help you feel more confident when you're on the line with customers.
✨Tip Number 3
Be proactive! If you have questions during the interview process, don’t hesitate to ask. It shows your interest and willingness to learn, which is exactly what we love to see at StudySmarter.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Call Centre Agent role. Highlight your communication skills and any customer service experience you have, even if it's not from a call centre. We want to see how you can bring value to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your application! We’re looking for someone who fits into our friendly and ambitious team, so a bit of your unique flair can go a long way in making your application stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and ensures you’re considered for the role right away. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Huntress - Maidstone
✨Know the Role Inside Out
Before your interview, make sure you understand what a Call Centre Agent does. Familiarise yourself with the key responsibilities like handling calls and providing customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past, even if it wasn't in a call centre setting. This will demonstrate your ability to connect with customers effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face as a Call Centre Agent. Prepare responses for questions like how you would handle an irate customer or a tricky query. This shows that you're proactive and ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or growth opportunities within the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.
