At a Glance
- Tasks: Manage customer enquiries, financial records, and provide admin support in a dynamic environment.
- Company: Join a busy and growing organisation with a supportive team culture.
- Benefits: £28,000 salary, hybrid working, and potential for permanent position.
- Other info: Diverse and inclusive recruitment process ensuring equal opportunity for all.
- Why this job: Perfect for those wanting to develop finance and admin skills while making an impact.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
Salary: £28,000 per annum
Hours: Monday - Friday, 9:00am - 6:00pm
Hybrid Working (3 days office / 2 days home)
Start Date: ASAP
Contract: Temporary initially, with a view to becoming permanent
We're looking for a Customer & Administration Coordinator to join a busy and growing organisation. This is a great opportunity for someone with a background in customer service who wants a varied role combining customer support, financial administration and general office duties, with the potential to secure a permanent position.
This is a varied role combining customer support, financial queries and administration. You'll be responsible for managing enquiries, chasing outstanding information and documentation, updating financial records, and ensuring customers and stakeholders receive a professional service throughout their journey.
What you'll be doing:
- Managing customer and internal email enquiries relating to accounts and finance
- Chasing outstanding information, documentation and payments
- Updating financial records and maintaining accurate data
- Providing administrative support to the finance and wider team
- Liaising with customers, colleagues and external contacts on financial matters
- Managing priorities and meeting deadlines
What you'll bring:
- Previous experience in customer service
- Strong written and verbal communication skills
- Excellent attention to detail, particularly with numerical data
- A proactive and organised approach
- Good knowledge of Microsoft Outlook and Excel
- The ability to work independently and as part of a team
This is a fantastic opportunity to join a supportive team, develop your finance and administration skills, and secure a permanent position following the initial temporary period. Apply today with your CV for immediate consideration.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Locations
Customer & Administration Coordinator in Allington, Kent employer: Huntress - Maidstone
Join a dynamic and supportive team in Maidstone, where your role as a Contracts Coordinator will be valued and impactful. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your career. With competitive salaries and a commitment to work-life balance, we offer an excellent environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Administration Coordinator in Allington, Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress - Maidstone. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress - Maidstone before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress - Maidstone:Your cover letter is your chance to shine! Tell us why you want to work at Huntress - Maidstone specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress - Maidstone!
How to prepare for a job interview at Huntress - Maidstone
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
