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For Companies At a Glance
- Tasks: Help users with IT issues and provide top-notch customer service.
- Company: Join a well-established organization with a strong reputation in IT support.
- Benefits: Competitive salary and a dynamic work environment.
- Why this job: Perfect for tech enthusiasts who thrive in fast-paced settings and love problem-solving.
- Qualifications: Motivated individuals with good IT knowledge and communication skills are encouraged to apply.
- Other info: Diverse and inclusive workplace, welcoming applicants from all backgrounds.
1st Line IT Support
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Salary between £25,000 – £26,000
Hybrid Working will be available once training has been completed, please only apply if you are based in Kent.
Rochester
A highly established organisation is looking to add a member to their IT Helpdesk team, to assist users with 1st line issues.
Duties will include:
Analysis, diagnosis and resolution of software and IT issues
Setting up new users hardware and applications
Provide excellent customer serviceWe are looking for:
Highly motivated individual
Strong attention to detail
Enjoys working in a fast paced environment
Strong communication and interpersonal skill
Good understanding of IT Systems
Previous experience in a similar role (desirable)
If you have experience please apply with your CV, for immediate consideration!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
1st Line IT Support employer: Huntress - Maidstone
Contact Detail:
Huntress - Maidstone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Make sure to familiarize yourself with common IT issues and their solutions. This will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves assisting users, being able to communicate effectively and empathetically is crucial. Practice scenarios where you might need to explain technical issues in simple terms.
✨Tip Number 3
Highlight any previous experience in IT support or related fields during your discussions. Even if it’s informal, showing that you have hands-on experience can set you apart from other candidates.
✨Tip Number 4
Prepare questions about the company’s IT systems and support processes. This shows your genuine interest in the role and helps you understand how you can contribute effectively from day one.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. Focus on your skills in analysis, diagnosis, and resolution of software issues, as well as any previous roles that involved customer service.
Showcase Communication Skills: Since strong communication and interpersonal skills are essential for this role, include examples in your application that demonstrate how you've effectively communicated with users or team members in past positions.
Highlight Attention to Detail: Provide specific examples of how your attention to detail has helped you successfully resolve IT issues or improve processes in previous roles. This will show that you understand the importance of precision in IT support.
Express Enthusiasm for Fast-Paced Environments: Mention your enjoyment of working in fast-paced environments. You can include experiences where you thrived under pressure or managed multiple tasks simultaneously, which is crucial for a 1st Line IT Support role.
How to prepare for a job interview at Huntress - Maidstone
✨Show Your Customer Service Skills
Since the role involves providing excellent customer service, be prepared to discuss your previous experiences where you successfully assisted users. Highlight specific examples that demonstrate your ability to communicate effectively and resolve issues.
✨Demonstrate Technical Knowledge
Brush up on common IT issues and solutions, as well as the software and systems relevant to the position. Be ready to answer technical questions or even troubleshoot a hypothetical problem during the interview.
✨Highlight Attention to Detail
This role requires strong attention to detail. Prepare to give examples of how you've ensured accuracy in your work, whether it's through careful analysis or thorough documentation of issues and resolutions.
✨Express Your Motivation
The organization is looking for a highly motivated individual. Share what drives you in your work and why you're excited about this opportunity. Show enthusiasm for the fast-paced environment and your eagerness to contribute to the team.
