Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a small team, manage customer orders, and resolve issues.
- Company: Join a market-leading client in Bradford with a growing business.
- Benefits: Earn up to £28,000 and work in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication, attention to detail, and team management experience required.
- Other info: This role is fully office-based across two sites in Batley and Bradford.
Our market leading client based in Bradford have an exciting opportunity for a Senior Customer Service professional to join their growing business. You will be working closely with the Head of Operations managing a small team. Upto £28,000. Please note this role will split within 2 sites in both Batley and Bradford and is FULLY OFFICE BASED. Your responsibilities- Coordinating the teams workload. Accurate and efficient Order Processing. Resolving issues and building strong customer relationships. Processing any customer returns and credits. Taking responsibility for the central inbox. Delivering high level customer service. Responding to queries via various platforms. Be the direct contact for large client accounts. Processing and sending of invoices. Manage petty cash. Ordering of office supplies when necessary. Support with any adhoc tasks for the wider business.About you- Excellent communication Skills. Attention to detail. Experience managing a team. Strong IT skills. Ability to work to deadlines.Please click APPLY or call our office on (phone number removed) Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Senior Customer Service Advisor employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's values and customer service philosophy. This will help you align your responses during the interview with what they prioritize in their customer interactions.
✨Tip Number 2
Prepare specific examples from your past experience where you've successfully managed a team or resolved customer issues. Highlighting these situations can demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in a multi-site environment. Being able to discuss potential solutions shows your proactive approach and understanding of the industry.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or discussions with friends. Clear and effective communication is key for this role, so being well-prepared can set you apart from other candidates.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. Use specific examples that demonstrate your ability to coordinate workloads and resolve customer issues effectively.
Craft a Strong Cover Letter: In your cover letter, emphasize your excellent communication skills and attention to detail. Mention your experience with order processing and managing client accounts, as these are key responsibilities for the role.
Showcase Relevant Skills: Clearly outline your strong IT skills and ability to work under deadlines. Provide examples of how you've successfully managed a team and delivered high-level customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Huntress - Leeds
✨Showcase Your Team Management Skills
Since this role involves managing a small team, be prepared to discuss your previous experience in team management. Highlight specific examples where you successfully coordinated workloads and resolved conflicts within your team.
✨Demonstrate Strong Communication Abilities
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. Be ready to provide examples of how you've effectively communicated with customers and colleagues in the past.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service challenges. Think of scenarios where you resolved issues or built strong relationships with clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with Order Processing
As accurate order processing is a key responsibility, brush up on your knowledge of order management systems. Be ready to discuss any relevant software you’ve used and how you ensure accuracy in your work.
