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- Tasks: Provide top-notch customer service via phone, resolving queries and ensuring satisfaction.
- Company: Join a well-known client in Morley with a focus on premium customer care.
- Benefits: Earn £12.71 per hour, enjoy hybrid work after training, and gain valuable experience.
- Other info: Dynamic role with a supportive team and opportunities for growth.
- Why this job: Make a real difference by helping premium customers and managing high-level escalations.
- Qualifications: Experience in customer service and basic Microsoft Excel skills required.
The predicted salary is between 25000 - 30000 £ per year.
We have several ongoing temporary roles for our well-known client based in Morley. If you are experienced in customer service - call centre, hospitality, retail, or any customer facing role then this role may be for you!
This is a Hybrid role after training with just 2 days a week in the office. Shift pattern is a 3 week rotation as follows:
- Week one - Monday to Friday 08:00 - 16:30
- Week two - Monday to Friday 09:30 - 18:00
- Week Three - Monday to Saturday - 08:00 - 16:30 with one day off during the week.
Training is FULLY OFFICE BASED FOR 5 WEEKS - NO TIME OFF CAN BE TAKEN IN THIS PERIOD (1st JUNE - 5th JULY APPROX). The hours will be one week of 8:30 - 16:00, followed by a grad bay for 4 more weeks all of which will be in the office, initially grad bay will be 8:00-16:30 with a move to shifts on week three.
The role: As a Customer Service Advisor, you will provide a primarily telephone-based, high-touch service to our Premium customers. You'll take ownership of inbound premium calls, resolving enquiries swiftly and professionally while delivering an outstanding experience on every interaction.
Most of your role focuses on Premium customer queries, service experiences, delivery issues, and parcel investigations, where speed, empathy, and accuracy are essential. You'll also manage high-importance CEO and Executive escalations, ensuring they are handled with absolute care and precision when they arise.
You will be accountable for:
- Delivering a professional, solutions-focused telephone experience by handling the majority of Premium customer queries via phone, responding promptly, building rapport, and resolving as many issues as possible on the first call.
- Taking full ownership of Premium customer cases end to end, including tracking updates, service issues, failed deliveries, returns, lost parcels, and upgrade enquiries, providing clear and proactive updates throughout.
- Carrying out thorough investigations using all relevant systems and collaborating closely with Couriers, Delivery Units, Depots and Customer Service leaders to ensure accurate outcomes.
- Managing CEO and Executive-level escalations with exceptional professionalism, producing clear, concise written findings and escalating high-risk issues when needed.
- Communicating with confidence and clarity on calls and in written updates, adapting tone and approach to meet Premium customer expectations.
- Maintaining accurate and detailed CRM records, ensuring all actions, decisions, and updates are fully documented while utilising systems to diagnose and prevent delivery issues.
The ideal candidate will:
- Have a good, basic knowledge of Microsoft Excel
- Be adaptable to change and new systems
- Have experience of end-to-end case management in a Customer Service setting.
- Have access to the internet at home, should you be required to work remotely.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Advisor ASAP start in Morley employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor ASAP start in Morley
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process! We’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions or need assistance.
We think you need these skills to ace Customer Service Advisor ASAP start in Morley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service roles, whether it's from call centres, hospitality, or retail. We want to see how you've handled customer queries and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your experiences with what we're looking for. This shows us you're genuinely interested and have done your homework!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click APPLY and follow the prompts!
How to prepare for a job interview at Huntress - Leeds
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling premium customer queries and managing escalations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Whether it's resolving a difficult issue or going above and beyond for a customer, having these stories ready will highlight your suitability for the role and your ability to deliver an outstanding experience.
✨Practice Your Communication Style
Since this role involves a lot of telephone interaction, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you adapt your tone and approach to meet customer expectations. This will help you feel more comfortable during the actual interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios, especially those involving escalations or delivery issues. Think through potential situations and how you would respond, demonstrating your problem-solving skills and empathy towards customers.