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- Tasks: Support quality assurance and drive continuous improvement across the organisation.
- Company: Growing business in Halifax with a focus on collaboration and innovation.
- Benefits: Competitive salary, 23 days holiday, 5% pension, and flexible work options.
- Why this job: Make a real impact by improving processes and enhancing service standards.
- Qualifications: Analytical mindset, attention to detail, and proficiency in Microsoft Office.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 20800 - 20800 £ per year.
Part-Time 30 hours per week, 4 days
Salary: £26,000 pro rata
3 days in the office, 1 day WFH after probation
5% Pension, 23 Days Holiday (pro rata)
We are looking for a detail-focused and proactive Business Improvement Administrator to join a Business Improvement team for a growing business in Halifax. This is an excellent opportunity for someone who enjoys analysing information, improving processes and working collaboratively across departments. You will play a key role in supporting quality assurance activity and driving continuous improvement across the organisation.
The Role
Working closely with the Business Improvement Manager, you will conduct quality audits, analyse findings and support teams to implement meaningful improvements. Your work will directly contribute to raising service standards, improving operational efficiency and strengthening overall performance.
Key Responsibilities
- Quality Assurance & Reporting
- Conduct audits across call quality, CRM data and client meetings
- Analyse findings and present clear, actionable insights
- Share feedback with managers and support corrective actions
- Track actions through to completion and maintain accurate QA records
- Support the creation of dashboards and performance reports
- Process Improvement
- Contribute to the development and refinement of QA processes
- Expand QA coverage across departments
- Support training and staff development linked to QA outcomes
- Identify opportunities to enhance quality standards and reduce failure rates
- Collaboration & Projects
- Act as a point of contact for QA-related queries
- Build strong working relationships across teams
- Provide administrative support to business improvement projects
- Track milestones and flag delays where necessary
- Compliance & Documentation
- Ensure QA activities align with internal policies and regulations
- Support audit readiness and compliance reviews
- Maintain clear, up-to-date QA procedures
About You
- Analytical mindset with excellent attention to detail
- Confident presenting findings to different audiences
- Proficient in Microsoft Office, particularly Excel
- Experience with CRM systems beneficial
- Experience in Quality checking calls, administration or Learning and Development
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Part time Business Improvement Administrator in London employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Business Improvement Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially in areas like quality assurance and process improvement.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable presenting your findings and experiences. This will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Part time Business Improvement Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and attention to detail. We want to see how your experience aligns with the role of a Business Improvement Administrator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving processes and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience with CRM systems. We’re looking for someone who can hit the ground running, so highlight those skills that make you a perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Huntress - Leeds
✨Know Your Stuff
Before the interview, dive deep into the role of a Business Improvement Administrator. Familiarise yourself with quality assurance processes and how they impact operational efficiency. Being able to discuss specific examples of how you've improved processes in the past will show your analytical mindset and attention to detail.
✨Showcase Your Analytical Skills
Prepare to present findings from any previous audits or analyses you've conducted. Use clear, actionable insights to demonstrate your ability to analyse data and make improvements. Practising how you articulate these findings will help you feel more confident during the interview.
✨Build Rapport
Since collaboration is key in this role, think about how you can build strong working relationships across teams. Be ready to share examples of how you've successfully worked with others in the past. This will highlight your proactive approach and ability to support teams effectively.
✨Be Ready for Compliance Questions
Understand the importance of compliance and documentation in quality assurance. Brush up on internal policies and regulations relevant to the role. Being prepared to discuss how you've ensured compliance in previous roles will show that you take these responsibilities seriously.