At a Glance
- Tasks: Build strong customer relationships and manage key accounts with a proactive approach.
- Company: Established business in Leeds with a focus on customer service excellence.
- Benefits: £28,000 salary, 10% quarterly bonus, hybrid working, and generous holiday.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Take ownership of key accounts and make a real impact on customer satisfaction.
- Qualifications: 2+ years in customer service or account management with strong communication skills.
The predicted salary is between 25200 - 30800 £ per year.
Are you an experienced Customer Service, Sales Support or Account Coordinator who enjoys building strong relationships with customers and taking ownership of key accounts? I'm working with a successful and established business in Leeds that is looking for a proactive and highly organised Key Account & Customer Support Executive to join its team. This is a fantastic opportunity for someone who enjoys being the person customers can rely on, while also working closely with internal teams to ensure orders, queries and issues are handled smoothly from start to finish. The role would particularly suit someone who has experience working with large retail or commercial Key Accounts, enjoys building professional relationships and has excellent attention to detail.
Leeds | £28,000 + 10% quarterly bonus | Hybrid after training
The role
- Take ownership of customer enquiries across email, telephone and social media, ensuring queries are dealt with promptly and professionally.
- Provide first-line pre-sales and product support, knowing when to escalate more technical queries to the appropriate internal team.
- Manage customer orders from initial purchase through to delivery, resolving payment, cancellation, returns and delivery issues where required.
- Proactively manage a portfolio of Key Accounts, maintaining regular communication and developing strong, professional working relationships.
- Coordinate Key Account orders, working closely with Sales, Accounts, Technical Support, Logistics and other internal teams to ensure a seamless customer experience.
- Monitor deliveries and resolve any issues with couriers or transport partners.
- Manage customer feedback and online reviews, identifying recurring issues and contributing ideas for improving processes and customer experience.
- Monitor sales orders and returns through the company's ERP system, identifying potential issues before they impact the customer.
- Work as part of a wider Sales Support team, supporting customers across different sales channels.
- Look for opportunities to improve systems, processes and customer service standards.
What we're looking for
- We're looking for someone who is outgoing, proactive and commercially minded, with the confidence to build relationships with important customers and the organisational skills to keep multiple accounts and orders moving.
- You'll ideally have:
- At least 2 years' experience in customer service, sales administration, sales support or account coordination.
- Previous experience working with Key Accounts and building strong customer relationships.
- Excellent communication and interpersonal skills, with the ability to handle challenging conversations and turn difficult customer situations around.
- Strong organisational skills and exceptional attention to detail.
- A proactive approach with the confidence to use your own initiative.
- The ability to multitask, prioritise and remain calm when working to deadlines.
- Good working knowledge of Word, Excel and Outlook.
- Experience with CRM, case management or ERP systems.
- Additional European language skills would be a real advantage.
- Experience with Microsoft Dynamics AX would also be beneficial.
What's on offer?
- £28,000 starting salary + 10% quarterly bonus
- 35 hours per week | Monday-Friday
- 30 days' holiday + Bank Holidays
- Enhanced pension scheme
- Free healthcare cash plan membership
- Enhanced sick pay
- Enhanced Maternity & Paternity benefits
- Generous employee discount
- Hybrid working available following training and probation - 2 days working from home
- Full training and support
- Initially, you'll be office-based in Leeds throughout training and probation, before moving to the hybrid working arrangement.
Interested?
If you're currently working in Key Account Management, Customer Service, Sales Support, Account Coordination or Sales Administration and are looking for a role where you can genuinely build relationships and take ownership of important customer accounts, I'd love to hear from you.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Key Account Manager in Leeds employer: Huntress - Leeds
Join a dynamic and inclusive educational organisation in Moorgate, where your contributions as a Student Information Administrator will be valued and impactful. With a strong focus on employee development and a supportive work culture, this role offers the chance to enhance your administrative skills while making a difference in students' lives. Enjoy a fast-paced environment that fosters collaboration and growth, ensuring you thrive in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress - Leeds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress - Leeds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress - Leeds:Your cover letter is your chance to shine! Tell us why you want to work at Huntress - Leeds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress - Leeds!
How to prepare for a job interview at Huntress - Leeds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
