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- Tasks: Handle emergency helpdesk calls and coordinate engineers on weekends.
- Company: Join a supportive team focused on customer service excellence.
- Benefits: Earn £12.50/hr with flexible part-time hours on weekends.
- Why this job: Perfect for gaining experience in a friendly environment while balancing studies.
- Qualifications: Previous office-based customer service experience and strong communication skills required.
- Other info: Diverse and inclusive recruitment process; training provided.
Weekend Helpdesk Support - £12.50/hr
Our client is looking for a reliable and organised individual to join their team in a Weekend Helpdesk Support role. This is a great opportunity for someone with office based customer support experience who is seeking part-time hours with a friendly and supportive team.
Hours (Some Flexibility Offered):
- Saturday: 8:00am - 5:00pm (8.5 hours)
- Sunday: 9:00am - 2:00pm (5 hours)
- There is the option to work up to 16 hours across the weekend if desired
- Alternate Saturday/Sunday cover would also be considered
Role Overview:
The role involves taking emergency helpdesk calls, allocating engineers, and following up on job progress. This is a straightforward customer support role, perfect for someone with prior office experience who is looking for something part time.
What You’ll Need:
- Previous office-based customer service or administrative experience
- Strong communication and organisational skills
- Ability to work independently over the weekend
- A dependable and positive attitude
Full system and process training will be provided. Click apply to send your CV today.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Helpdesk Support Advisor - Weekends employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Advisor - Weekends
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools. Being knowledgeable about these systems can give you an edge during the interview, as it shows your readiness to hit the ground running.
✨Tip Number 2
Highlight your previous customer service experience in conversations. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in a timely manner.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you prioritise tasks. This is crucial for a helpdesk role where you may need to manage multiple calls and requests simultaneously.
✨Tip Number 4
Show enthusiasm for working weekends. Since this role is specifically for weekend support, expressing your willingness and ability to work during these hours can set you apart from other candidates.
We think you need these skills to ace Helpdesk Support Advisor - Weekends
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous office-based customer service or administrative experience. Use specific examples that demonstrate your strong communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your reliability and positive attitude. Mention your availability for weekend work and express your enthusiasm for joining a friendly and supportive team.
Highlight Relevant Skills: In your application, emphasise your ability to work independently and manage emergency helpdesk calls. This will show that you understand the role's requirements and are prepared for the responsibilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Huntress - Leeds
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be ready to share specific examples from your previous experience. Highlight situations where you successfully resolved issues or provided exceptional support.
✨Demonstrate Organisational Abilities
The job requires strong organisational skills, so prepare to discuss how you manage your time and tasks. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Emphasise Your Dependability
Reliability is key for this weekend role. Be sure to convey your commitment to showing up on time and being available when needed. Sharing past experiences where you went above and beyond can help reinforce this.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or the types of challenges you might face in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
