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- Tasks: Provide energy-saving advice and support to communities across the North West.
- Company: Join a passionate Advice Team making a real difference in people's lives.
- Benefits: Competitive salary, pension contribution, 23 days holiday, and mileage expenses.
- Why this job: Make a positive impact while helping individuals save on energy bills.
- Qualifications: Confident communicator with customer service experience and a full UK driving licence.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 24000 - 34000 £ per year.
Please make sure you read the following details carefully before making any applications.
Fixed Term - up to 6 months | 37 hours per week | West Yorkshire
Salary: £29,000
Do you want a role where your work genuinely makes a difference? We are looking for a Mobile Customer Advice Coordinator to join a passionate Advice Team, delivering practical energy-saving support to communities across the North West. You will work both in the office in Halifax and out in the community via a Mobile Advice Centre van, helping individuals and families reduce their energy bills and access the support available to them. This is a hands-on, people-focused role with real impact.
What You’ll Be Doing
- Providing tailored energy efficiency advice at community venues and events
- Supporting individuals to access grants, funding and additional financial help
- Completing needs assessments and offering practical, easy-to-follow guidance
- Managing CRM records, reports and general administration
- Building relationships with local partners and representing the service in the community
- Working towards clear KPIs focused on service quality and engagement
- When events aren’t scheduled, you’ll support the team with advice calls and admin tasks to keep services running smoothly.
What We’re Looking For
- Full Clean UK driving licence and access to your own vehicle
- Confident communicator with strong customer service skills
- Customer Service experience - retail, care, hospitality or any face to face customer service
- Empathetic and professional approach, especially when supporting vulnerable individuals
- Strong IT skills and ability to learn new systems quickly
- Comfortable managing priorities and working to targets
- Experience in energy advice, community support or funding schemes would be beneficial, but is not essential.
The Package
- 5% pension contribution
- 23 days holiday
- Childcare vouchers
- Mileage expenses reimbursed
You’ll be driving a Mobile Advice Centre van (Peugeot Boxer) as part of the role and travelling across the North West and returning the van to Halifax each day, office based once a week.
Please click apply or call Rachel for more info.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mobile Customer Advice Coordinator in Halifax employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Customer Advice Coordinator in Halifax
✨Tip Number 1
Get to know the company and its mission! Before you step into that interview, do a bit of homework on their values and how they impact the community. This will help us connect your passion for helping others with what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. We want you to feel confident when discussing your customer service experience and how it relates to the role.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've helped customers in the past. We love hearing about real-life situations where you've made a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows us that you're genuinely interested in the role and helps keep you top of mind.
We think you need these skills to ace Mobile Customer Advice Coordinator in Halifax
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure you really understand what we're looking for in a Mobile Customer Advice Coordinator. Pay attention to the skills and experiences mentioned, as this will help you tailor your application to show us you're the right fit.
Show Off Your Customer Service Skills: Since this role is all about helping people, highlight any customer service experience you have. Whether it's from retail, hospitality, or care, let us know how you've made a difference in someone's day and how you can bring that same energy to our team.
Be Personal and Authentic: We love seeing your personality shine through in your application. Share your passion for community support and energy efficiency, and don’t be afraid to include personal anecdotes that demonstrate your empathy and professionalism.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Huntress - Leeds
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mobile Customer Advice Coordinator inside out. Familiarise yourself with energy efficiency advice and the types of support available to communities. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your People Skills
Since this role is all about helping individuals and families, be ready to demonstrate your customer service experience. Think of specific examples from your past roles where you've successfully supported customers, especially in challenging situations. This will highlight your empathetic and professional approach.
✨Get Tech-Savvy
Brush up on your IT skills before the interview. The job involves managing CRM records and reports, so being comfortable with technology is key. If you have experience with any specific systems, mention them during the interview to show you're ready to hit the ground running.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the types of community events you'll be involved in, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.