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- Tasks: Protect customers by identifying and preventing fraud in a dynamic environment.
- Company: Join a leading financial services firm dedicated to fraud prevention and customer support.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and wellness perks.
- Why this job: Gain specialist skills in a fast-growing field with clear career progression opportunities.
- Qualifications: Strong customer service experience and excellent communication skills are essential.
- Other info: Must pass a Credit and DBS check; diverse and inclusive workplace.
The predicted salary is between 20400 - 30600 £ per year.
Fraud Coordinator Location: Morley (Hybrid- 2 days office / 3 days home) Salary: £25,500 plus 7.5% service-related bonus Hours: 37.5 hours a week over 5 days. Shifts can be within the below operational hours (You\’ll typically work one weekend day and two late shifts per week): Monday-Friday: 9am-7pm Saturday: 9am-5pm Sunday: 10am-4pmStep Into the Fast-Moving World of Fraud Prevention Fraud is unfortunately widespread in the financial services industry and often highly complex. As a Fraud Coordinator, you\’ll be on the frontline, protecting customers and identifying fraudulent activity before it escalates. This isn\’t a standard customer service role; you\’ll need to balance empathy and support for victims of fraud with professionalism and confidence when faced with challenging conversations. Every day is different, and you\’ll gain specialist skills that can open the door to a rewarding career in fraud investigations and financial crime. What You\’ll Do Be the first point of contact for customers experiencing fraud concerns. Handle sensitive conversations with empathy, while remaining alert to potential fraudsters. Detect and prevent fraudulent activity using industry-standard fraud prevention tools. Keep accurate records and share insights with specialist investigation teams. Educate customers on fraud awareness and prevention.What You\’ll Bring Strong customer service experience from a busy contact centre or similar environment. Confidence in decision-making and objection handling. Excellent communication skills – calm, clear, and professional. Resilience under pressure and the ability to adapt quickly. Attention to detail and strong organisational skills.Why This Role? Join a fast-paced, supportive team where no two days are the same Develop specialist skills in one of the fastest-growing areas of the financial services industry Clear career progression into fraud investigation roles Ongoing training and professional development. £25,500 basic salary + bonus (up to 7.5% OTE) 26 days holiday + bank holidays (increasing with service) Hybrid working after training (2 days office / 3 days home) Double-matched pension (up to 8% employer contribution) Free meals, parking, gym and wellbeing support Holiday buying scheme and Employee Assistance Programme**Please note all successful applicants must be able to pass a Credit and DBS check** Click apply today to submit your CV Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Fraud Coordinator employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Coordinator
✨Tip Number 1
Familiarise yourself with common types of fraud and the latest trends in financial crime. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice handling difficult conversations. Role-play scenarios where you need to empathise with a customer while remaining assertive. This will prepare you for the challenging discussions you'll face as a Fraud Coordinator.
✨Tip Number 3
Network with professionals in the fraud prevention field. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Be prepared to discuss your customer service experience in detail. Think of specific examples where you've demonstrated resilience, attention to detail, and effective communication, as these are key skills for the role.
We think you need these skills to ace Fraud Coordinator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Fraud Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience, particularly in a contact centre or similar environment. Emphasise your communication skills, resilience, and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to demonstrate your ability to handle sensitive conversations and make confident decisions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Huntress - Leeds
✨Show Empathy and Professionalism
As a Fraud Coordinator, you'll be dealing with sensitive situations. Demonstrate your ability to handle challenging conversations with empathy while maintaining professionalism. Prepare examples from your past experiences where you successfully managed difficult customer interactions.
✨Highlight Your Attention to Detail
Fraud prevention requires meticulous attention to detail. Be ready to discuss how you've demonstrated this skill in previous roles, whether through accurate record-keeping or identifying discrepancies in data. This will show your potential employer that you can effectively contribute to their fraud prevention efforts.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle objections. Practice responding to hypothetical situations related to fraud detection and customer service, showcasing your problem-solving abilities and resilience under pressure.
✨Research the Company and Industry
Familiarise yourself with the company’s values and the financial services industry, particularly regarding fraud prevention. Being knowledgeable about current trends and challenges in fraud can help you stand out as a candidate who is genuinely interested in the role and its impact.
