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- Tasks: Manage customer portfolios and enhance engagement through proactive communication.
- Company: Established UK recruitment agency with a focus on customer success.
- Benefits: Competitive salary up to £28,000 and excellent career development opportunities.
- Other info: Join a dynamic team for a 12-month fixed-term contract.
- Why this job: Make a real difference in customer satisfaction and retention.
- Qualifications: Strong relationship-building skills and attention to detail.
The predicted salary is between 28000 - 28000 £ per year.
A well-established recruitment agency based in the UK seeks a Customer Account Manager for a 12-month FTC. This role involves managing customer portfolios, enhancing engagement and retention through proactive communication, and ensuring excellent customer service.
Ideal candidates will possess strong relationship-building skills and attention to detail, enabling them to effectively support a diverse customer base.
Competitive salary up to £28,000 is offered.
Customer Success & Retention Manager (12‑Month FTC) employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Retention Manager (12‑Month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the recruitment industry and let them know you're on the hunt for a Customer Success & Retention Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer account management roles and practice your answers. Highlight your relationship-building skills and attention to detail, as these are key for the position. We want you to shine!
✨Tip Number 3
Showcase your proactive communication skills! When you get the chance to chat with potential employers, share examples of how you've successfully engaged and retained customers in the past. This will demonstrate that you’re the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Customer Success & Retention Manager position. Plus, it shows you're serious about joining our team. Let's get you that job!
We think you need these skills to ace Customer Success & Retention Manager (12‑Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and retention. We want to see how you've built relationships and enhanced engagement in previous roles, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've provided excellent customer service and managed portfolios effectively.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Huntress - Leeds
✨Know Your Customer Portfolio
Before the interview, research the types of customers the agency works with. Understanding their needs and challenges will help you demonstrate how you can enhance engagement and retention effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight specific strategies you used to maintain those relationships and how they led to improved customer satisfaction.
✨Emphasise Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, whether it’s through managing customer data or crafting personalised communication. This will show that you take customer service seriously.
✨Prepare Questions About Customer Engagement
Think of insightful questions to ask about the agency's current customer engagement strategies. This not only shows your interest in the role but also gives you a chance to demonstrate your proactive approach to improving customer retention.