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- Tasks: Manage customer enquiries and deliver exceptional service from start to finish.
- Company: Established and expanding organisation in North Halifax.
- Benefits: Up to £26,000 salary, supportive team, and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and experience in customer service.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 20800 - 31200 £ per year.
Customer Care Coordinator Up to £26,000 DOE Our client is an established and expanding organisation looking for a Customer Service Coordinator to join their team based in North Halifax. This is an excellent opportunity for an experienced Customer Service Specialist to become an integral team member. The duties of the Customer Service Coordinator will be varied but will include: Managing to customer enquiries from initial call to final solution; delivering exceptional customer service throughout. Getting to know products to ensure you can proactively support customers. Managing incoming calls and a central inbox of emails. Identifying and assessing customer needs to exceed expectations. Monitoring and analysing data and feedback, reporting this to management to ensure the team can continuously improve the customer delivery function. Acting as a point of contact for customers, ensuring queries are managed and dealt with in an efficient and timely manner. Ensuring SLA and KPI\’s are met whilst maintaining the appropriate quality levels. Proactively aiming to ensure customer retention General business support and customer delivery activities to enhance the overall customer experience.You must be a confident, friendly, and dynamic individual with excellent interpersonal and communication skills. You must also have a good working knowledge of Microsoft Office and have ideally will have previous experience of CRM management. Working hours are either 8am -4pm or 8.30am – 4.30pm. If you are an experienced Customer Service Advisor looking for an exciting new opportunity within a fast-paced and forward-thinking company, then we would love to hear from you! Click apply to send your CV today. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Customer Service Coordinator employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to be confident and friendly. Role-play common customer scenarios with a friend to get comfortable with handling enquiries and delivering solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in managing customer enquiries and delivering exceptional service, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to showcase your interpersonal and communication skills in your application. We want to see how you can connect with customers and handle their needs effectively.
Be Specific About Experience: When detailing your previous roles, be specific about your experience with CRM management and using Microsoft Office. This will help us see how you can hit the ground running in our fast-paced environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Huntress - Leeds
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your communication skills, which are crucial for a Customer Service Coordinator.
✨Showcase Your Experience
Be ready to share specific examples from your previous roles where you’ve successfully managed customer enquiries or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
