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- Tasks: Coordinate customer service, manage orders, and ensure customer satisfaction.
- Company: Dynamic company based on the outskirts of Leeds City Centre.
- Benefits: Competitive pay at £13.50 per hour with potential for permanent position.
- Why this job: Join a diverse team and make a real difference in customer experiences.
- Qualifications: Experience with SAGE, strong communication skills, and attention to detail.
- Other info: Opportunity for growth and development in a supportive environment.
ASAP START* Our client is looking for an experienced customer service coordinator with knowledge of SAGE! This position has the potential to go permanent. Review and Verify Orders: Ensure all customer orders are accurate, including product specifications, pricing, and delivery details. Data Entry: Accurately input order information into the company\’s system for smooth processing. Inventory Coordination: Confirm product availability and communicate any stock issues or delays to customers. Customer Support: Manage customer inquiries, provide order updates, and resolve any issues promptly and professionally. Returns and Exchanges: Process returns, exchanges, and refunds while maintaining accurate inventory and financial records. End-of-Day Reconciliation: Verify all orders have been processed correctly and address any discrepancies. Skills and Qualifications Proficiency in SAGE: SAGE is essential for managing customer accounts, processing orders, and maintaining accurate financial and inventory data. Transition Experience: Familiarity with migrating processes from SAGE to SAP is highly advantageous. Attention to Detail: Ensure accuracy throughout the order management and reconciliation process. Strong Communication Skills: Effectively collaborate with customers and internal departments. Technical Competence: Skilled in order management software, with a strong understanding of data entry and reporting tools. Organisational Ability: Capable of managing multiple tasks and priorities efficiently. Customer Focus: Dedicated to maintaining high levels of customer satisfaction and timely issue resolution. Analytical Skills: Compile and analyse service data to measure performance and identify areas for improvement. Policy Development: Assist in creating and implementing effective customer service procedures. Goal Setting and Reporting: Develop service goals, monitor progress, and deliver regular performance reports. Based on the outskirts of Leeds City Centre Paying £13.50ph Please call the office on or email (url removed) asap Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Customer Service Coordinator employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Mock interviews with friends or family can help you nail your responses. Focus on how your skills, especially with SAGE, can solve their problems and make their lives easier.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your chat to remind them why you’re the right fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SAGE and customer service. We want to see how your skills match the job description, so don’t hold back!
Show Off Your Attention to Detail: Since accuracy is key in this role, give examples of how you've ensured precision in past jobs. We love candidates who can demonstrate their meticulous nature!
Highlight Your Communication Skills: This position involves a lot of interaction with customers and internal teams. Share specific instances where your communication made a difference. We’re all about teamwork and effective dialogue!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Huntress - Leeds
✨Know Your SAGE Inside Out
Since proficiency in SAGE is essential for this role, make sure you brush up on your skills. Familiarise yourself with the key features and functionalities of SAGE that relate to order management and customer accounts. Being able to discuss specific examples of how you've used SAGE effectively in past roles will impress your interviewers.
✨Showcase Your Attention to Detail
This position requires a keen eye for detail, especially when verifying orders and processing returns. Prepare to share examples from your previous experience where your attention to detail made a significant difference. You could even mention any systems or methods you use to ensure accuracy in your work.
✨Communicate Clearly and Confidently
Strong communication skills are a must for managing customer inquiries and collaborating with internal teams. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey your ideas effectively.
✨Demonstrate Your Customer Focus
This role is all about maintaining high levels of customer satisfaction. Be ready to discuss how you've handled challenging customer situations in the past. Highlight your problem-solving skills and your commitment to resolving issues promptly and professionally, as this will show that you're dedicated to providing excellent customer service.
