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- Tasks: Join our team as a Customer Service Advisor, handling calls and supporting clients daily.
- Company: We're a growing organisation in Halifax, committed to excellent customer service.
- Benefits: Enjoy a hybrid work model with one day from home and competitive salary.
- Why this job: Be part of a forward-thinking company that values teamwork and personal growth.
- Qualifications: Must have 2 years of call centre experience and strong communication skills.
- Other info: Parking available; easily accessible by public transport.
Customer Service Advisor
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
£26,200
Hybrid (1 day wfh)
Our client is an established and expanding organisation based in Halifax, looking for an experienced Customer Service Advisor to join their team.
This is a full-time role, and working hours are Monday to Friday 9am – 5pm.
This is a hybrid role, with one day per week working from home.
The role
Conducting inbound and outbound calls to customers and clients.
Offering advice to customers.
Maintaining a positive relationship with all clients.
Day to day administrative project management tasks
Recording key information on a range of systems, including an internal database.
Providing clear and accurate reporting.
Support training of new starters as required.
General admin support to the wider team.Key skills
Minimum 2 years contact centre or call centre experience required.
Excellent communication skills
Customer focused
Able to solve problems by analysing information and recommending solutions.
Telephone and call handling experience
Excellent time management.
Able to work as part of a team, whilst also managing your own workload.
This is a great opportunity with a forward-thinking organisation.
Parking is available but this role is easily commutable by public transport too.
If you are an experienced Customer Service Advisor and you are looking for a new challenge, we would love to hear from you!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Customer Service Advisor employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their mission and how they approach customer service can help you tailor your conversations during interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your call handling techniques. Since this role involves both inbound and outbound calls, practice common scenarios you might encounter. This will help you feel more confident and prepared to demonstrate your skills during any role-play exercises in the interview.
✨Tip Number 3
Highlight your problem-solving abilities. Be ready to discuss specific examples where you've successfully resolved customer issues in the past. This will showcase your analytical skills and your ability to maintain a positive relationship with clients.
✨Tip Number 4
Prepare questions for your interview that reflect your understanding of the role. Asking about team dynamics or how success is measured in the position shows that you're proactive and serious about contributing to the company's goals.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, particularly any contact centre or call centre roles. Use specific examples to demonstrate your communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your experience with inbound and outbound calls, and how you maintain positive relationships with clients. Tailor it to reflect the values of the organisation.
Highlight Key Skills: In your application, emphasise your excellent time management and teamwork skills. Provide examples of how you've successfully managed your workload while supporting others in a team environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Huntress - Leeds
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common customer service scenarios to demonstrate how you would handle various situations.
✨Highlight Relevant Experience
With a minimum of 2 years in a contact centre or call centre, be prepared to discuss specific examples from your past roles. Share stories that showcase your problem-solving abilities and how you've maintained positive relationships with clients.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to manage your own workload. Be ready to discuss how you've successfully collaborated with colleagues while also taking initiative on individual tasks. Provide examples that illustrate your adaptability in both settings.
✨Prepare for Administrative Questions
Since the role involves administrative project management tasks, brush up on your organisational skills. Be prepared to answer questions about how you manage time and record information accurately. Mention any relevant systems or tools you’ve used in the past.
