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- Tasks: Coordinate customer appointments and repairs while managing expectations and resolving conflicts.
- Company: Join a leading organisation in Halifax known for its commitment to customer service.
- Benefits: Earn up to £27,000 with overtime; enjoy a supportive work environment and flexible hours.
- Why this job: Be part of a dynamic team that values communication and problem-solving skills.
- Qualifications: Customer service experience and strong interpersonal skills are essential; Excel knowledge is a plus.
- Other info: Diverse and inclusive workplace; we welcome applicants from all backgrounds.
A leading organisation based in Halifax requires an experienced Customer Care Coordinator to join the team.
Key Responsibilities:
- Liaising directly with customers and engineers in arranging scheduled appointments and repairs.
- Updating customer account records accurately, managing customer's expectations throughout a job's life cycle.
- Coordination and conflict resolution of reactive maintenance activities, whilst minimising the disruption of services with the customer.
- Progress chasing jobs to ensure work is completed in the time frame requested and ensuring both in-house, plus any customer-based systems are updated with job notes and details.
- Completion of quotes and actively gaining customer approval to maintain/improve quote conversation.
- Maintaining excellent relations with both customers and engineers.
Qualifications, Experience and Skills:
- Good customer service and telephone skills, along with knowledge of excel spreadsheets.
- Strong interpersonal skills.
- Logical/methodical thinker.
- The ability to work under pressure and to timescales are essential skills, to be able to work effectively with staff at all levels within the business.
The working hours for the role are Monday to Friday 8.30am - 5pm with a 45-minute lunch, plus one evening and one weekend shift required monthly which is paid as overtime, at time and a half. Earning potential with overtime - up to £27,000pa.
If you have office-based customer service experience and you are looking for a new challenge, we would love to hear from you!
Please click apply today or call Jo on (phone number removed).
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Care Coordinator employer: Huntress - Leeds
Contact Detail:
Huntress - Leeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. This will help you align your responses during any interviews or discussions, showcasing that you understand and can embody their approach to customer care.
✨Tip Number 2
Prepare specific examples from your past experiences where you've successfully managed customer expectations or resolved conflicts. Being able to share these stories will demonstrate your capability in handling the responsibilities of a Customer Care Coordinator.
✨Tip Number 3
Brush up on your Excel skills, as they are mentioned in the job description. Consider taking a quick online course or tutorial to ensure you're comfortable with spreadsheets, which will be beneficial for managing customer records and job details.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the role itself, which can give you an edge in understanding what they truly value in a candidate.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills, particularly those mentioned in the job description, such as telephone skills and proficiency with Excel spreadsheets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to work under pressure. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Highlight Conflict Resolution Skills: Since the role involves conflict resolution, include examples in your application that illustrate your ability to manage customer expectations and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Care Coordinator.
How to prepare for a job interview at Huntress - Leeds
✨Showcase Your Customer Service Skills
As a Customer Care Coordinator, your ability to communicate effectively is crucial. Be prepared to share examples of how you've successfully handled customer inquiries or resolved conflicts in the past.
✨Demonstrate Your Organisational Skills
Highlight your experience with managing schedules and coordinating tasks. Discuss any tools or methods you use to stay organised, especially when juggling multiple appointments or repairs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage customer expectations or resolve issues under pressure, and be ready to explain your thought process.
✨Familiarise Yourself with the Company
Research the organisation and its services before the interview. Understanding their values and customer care approach will help you align your answers with what they are looking for in a candidate.
