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For Companies At a Glance
- Tasks: Help customers troubleshoot software issues and answer technical questions.
- Company: Join a global tech company known for innovation and support.
- Benefits: Enjoy hybrid work options and competitive pay of £150-£200 per day.
- Why this job: Be part of a diverse team making a real impact in tech support.
- Qualifications: 2-4 years in customer-facing tech support; JavaScript, HTML, CSS skills required.
- Other info: We promote inclusivity and welcome applicants from all backgrounds.
The predicted salary is between 30000 - 50000 £ per year.
A global technical company is seeking an experienced Technical Support Engineer to join their team on an initial 12-month assignment. The successful candidate will resolve technical cases created by customers seeking help to understand or troubleshoot unexpected behaviours or to answer technical questions about the software and platform.
Skills and Experience:
- 2 - 4+ years of customer-facing technical support experience
- Working knowledge of components in a web applications stack
- Experience in one or more of the following: JavaScript, CSS, HTML, XML
- Experience with Relational Databases (e.g., MySQL, MariaDB, Oracle)
- Proficiency in writing or debugging JavaScript or other object-oriented languages
- Experience using browser debug tools such as IE F12 tools, Firebug, Chrome Developer Tools, etc.
- Excellent verbal and written communication skills
- Ability to work well in a team environment
- Strong commitment to quality and customer service
- Ability to understand and communicate complex issues and technical processes
- Professional demeanour when handling complex user issues and customer interactions
Additional Information:
Huntress Search Ltd acts as a Recruitment Agency for permanent roles and as a Recruitment Business for temporary roles. We promote a diverse and inclusive recruitment process, ensuring equal opportunity for all applicants regardless of race, sexual orientation, disability, age, or gender. We encourage applications from candidates of all backgrounds and will provide necessary accommodations to ensure a fair process.
Please Note: We can only consider applications from candidates who have the right to work in the UK.
Technical Support Engineer (JavaScript) employer: Huntress - Key Accounts
Contact Detail:
Huntress - Key Accounts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (JavaScript)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially JavaScript, CSS, and HTML. Being able to demonstrate your knowledge of these languages during an interview can set you apart from other candidates.
✨Tip Number 2
Practice using browser debug tools like Chrome Developer Tools or Firebug. Being able to showcase your debugging skills in real-time can impress interviewers and show that you're hands-on and ready to tackle technical issues.
✨Tip Number 3
Prepare for common technical support scenarios by thinking through how you would handle complex user issues. This will help you articulate your problem-solving process during interviews, demonstrating your commitment to quality customer service.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable when tailoring your approach during the interview.
We think you need these skills to ace Technical Support Engineer (JavaScript)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support, especially with JavaScript and web applications. Use specific examples to demonstrate your problem-solving skills and customer service commitment.
Craft a Strong Cover Letter: Write a cover letter that addresses the key skills mentioned in the job description. Explain how your background in customer-facing roles and your technical expertise make you a great fit for the position.
Showcase Technical Skills: In your application, emphasise your proficiency in JavaScript, CSS, HTML, and any experience with relational databases. Mention any tools you've used for debugging and how they helped you resolve issues.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples of how you've effectively communicated complex technical issues to customers in the past.
How to prepare for a job interview at Huntress - Key Accounts
✨Showcase Your Technical Skills
Be prepared to discuss your experience with JavaScript, CSS, HTML, and relational databases. You might be asked to solve a technical problem on the spot, so brush up on your debugging skills and be ready to demonstrate your knowledge using browser debug tools.
✨Communicate Clearly
Since excellent verbal and written communication skills are crucial for this role, practice explaining complex technical issues in simple terms. This will help you convey your thoughts clearly during the interview and show that you can communicate effectively with customers.
✨Demonstrate Customer Service Commitment
Prepare examples from your past experiences where you went above and beyond to assist a customer. Highlight your commitment to quality and customer service, as this is essential for a Technical Support Engineer.
✨Teamwork Matters
Be ready to discuss how you work within a team environment. Share instances where collaboration led to successful outcomes, as this role requires strong teamwork skills to resolve technical cases effectively.
