At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a fantastic international business with a supportive team.
- Benefits: Enjoy 25 days holiday, hybrid working, and a modern office environment.
- Why this job: Make a real impact in a fast-paced role where your efforts matter.
- Qualifications: Previous customer service experience and strong attention to detail required.
- Other info: Diverse and inclusive workplace with great career progression opportunities.
The predicted salary is between 28000 - 34000 Β£ per year.
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Reigate | Β£32,000-Β£34,000
Ready to join a fantastic international business with a brilliant team, beautiful modern offices and great benefits? This Customer Service Executive role offers variety, responsibility and the chance to make a real impact in a fast-paced operations environment.
This is a key role where you will be ensuring every customer receives accurate, efficient and proactive support throughout the entire order process.
What you'll be doing:
- Acting as the first point of contact for customer enquiries
- Managing and processing orders with exceptional accuracy
- Providing clear updates on order status and delivery timelines
- Verifying agreements, pricing and credit details
- Spotting, escalating and resolving issues before they impact customers
- Working closely with sales, finance and supply chain teams
- Supporting forecasting and demand planning activities
- Maintaining consistent communication until full resolution
What you'll bring:
- Previous experience in customer service or order processing
- Strong attention to detail and a calm, organised approach
- Confident communication skills
- Ability to juggle multiple tasks in a fast-paced environment
- ERP experience (or confidence learning new systems)
- A proactive, solutions-focused mindset
- Team spirit and a customer-first attitude
Benefits include:
- 25 days plus bank holidays
- Enhanced pension scheme and company bonus
- Hybrid working after probation (3 days office)
- 35 hours per week
- Free parking
- Gorgeous modern offices
- A supportive, friendly team environment
If you're organised, customer-focused and looking for a role where you can truly make a difference, we'd love to hear from you. Apply now and take the next step in your customer service career.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Customer Service Executive in Reigate employer: Huntress - Crawley
Contact Detail:
Huntress - Crawley Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Customer Service Executive in Reigate
β¨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
β¨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
β¨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these during your interview to demonstrate your proactive mindset.
β¨Tip Number 4
Donβt forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in Reigate
Some tips for your application π«‘
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what we're looking for. Make sure you know the key responsibilities and skills we value, so you can tailor your application to show us you're the perfect fit!
Show Off Your Customer Service Skills: We want to see how your previous experience aligns with the role. Highlight specific examples where you've provided exceptional customer service or managed orders effectively. This is your chance to shine, so donβt hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why youβd be a great addition to our team.
Apply Through Our Website: Make sure to submit your application through our website. Itβs the best way for us to receive your details and ensures youβre considered for the role. Plus, itβs super easy β just follow the prompts and youβll be all set!
How to prepare for a job interview at Huntress - Crawley
β¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities like managing orders and providing customer support. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
β¨Showcase Your Communication Skills
As a Customer Service Executive, clear communication is crucial. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided updates, as this will highlight your ability to keep customers informed and satisfied.
β¨Demonstrate Your Problem-Solving Mindset
Employers love candidates who can think on their feet. Be ready to discuss specific instances where you spotted potential issues before they escalated. Share how you approached these situations proactively, showcasing your solutions-focused attitude.
β¨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.