At a Glance
- Tasks: Provide top-notch customer service and support the sales team in a dynamic environment.
- Company: Join a well-established and growing business with a friendly team culture.
- Benefits: Enjoy 25 days holiday, private medical cover, gym membership, and a bonus scheme.
- Other info: Great career development opportunities in a supportive workplace.
- Why this job: Perfect for those who love building relationships and solving problems every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
Are you an experienced Customer Service professional looking for your next opportunity? A fantastic opportunity has arisen to join a well-established and growing business based on the outskirts of Redhill. You will be joining a friendly and supportive team in modern offices, providing excellent customer service while supporting the wider sales operation. This is a varied role where no two days are the same, making it ideal for someone who enjoys building relationships, resolving queries and keeping things running smoothly.
Key Responsibilities:
- Processing customer orders accurately and efficiently
- Handling incoming customer and supplier enquiries by telephone and email
- Building strong relationships with customers and providing a high level of service
- Responding to queries, resolving issues and keeping customers updated
- Liaising with suppliers and internal teams to ensure orders are processed smoothly
- Updating customer and order information on internal systems
- Assisting with general sales administration and supporting the wider team
- Ensuring all customer records and information are kept accurate and up to date
About You:
You will have previous office-based customer service experience and be confident handling both telephone and email enquiries. You will have excellent attention to detail, strong communication skills and a positive, proactive approach to your work. You will be comfortable working in a busy environment, able to manage multiple tasks and confident dealing with customers, suppliers and colleagues. A good level of IT literacy and the ability to learn new systems are also important.
Benefits:
- Monday to Friday, 9:00am - 5:30pm with a 1-hour lunch
- 25 days holiday, increasing to 30 days with service
- Bank holidays plus your birthday off
- Bonus scheme - averaging £200 per month
- Free on-site parking
- Private medical cover
- Gym membership and additional wellbeing benefits
- Ongoing training and career development opportunities
If you have previous office-based customer service experience and are looking for a varied role with a growing organisation where you can develop your skills and progress your career, we would love to hear from you!
Locations
Customer Service Advisor in Redhill, Sligo employer: Huntress - Crawley
At Huntress Search Ltd, we pride ourselves on fostering a supportive and inclusive work culture that values flexibility and diversity. As a Temporary Receptionist in Crawley, you'll enjoy the opportunity to engage with a variety of clients and staff while working in a dynamic environment that encourages personal growth and development. With competitive pay and the chance to gain valuable experience in customer service, this role is perfect for those seeking meaningful employment with a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Redhill, Sligo
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huntress - Crawley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huntress - Crawley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Redhill, Sligo
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huntress - Crawley:Your cover letter is your chance to shine! Tell us why you want to work at Huntress - Crawley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huntress - Crawley!
How to prepare for a job interview at Huntress - Crawley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
