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- Tasks: Assist members with queries via inbound calls and chat support.
- Company: Dynamic recruitment agency in Epsom with a focus on customer care.
- Benefits: Earn £12.21 per hour, enjoy a Monday to Friday schedule, and potential for permanent role.
- Why this job: Join a supportive team and enhance your customer service skills while making a difference.
- Qualifications: Previous customer service experience, ideally in call centres or retail.
- Other info: 12-week assignment with great potential for career advancement.
The predicted salary is between 12 - 16 £ per hour.
A recruitment agency is seeking a Customer Service Advisor in Epsom. The role offers a rate of £12.21 per hour, working 37.5 hours weekly from Monday to Friday.
Successful candidates will handle inbound calls, assist with membership queries, and require strong written communication skills. The assignment is for 12 weeks with a possibility of permanent employment afterwards.
Ideal applicants should have prior customer service experience, preferably in a call center or retail.
Member Care Specialist — Inbound Support & Chat employer: Huntress - Crawley
Contact Detail:
Huntress - Crawley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Care Specialist — Inbound Support & Chat
✨Tip Number 1
Make sure you know the ins and outs of the role. Brush up on your customer service skills, especially handling inbound calls and written communication. We want to see you shine in those areas!
✨Tip Number 2
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when you're on the job and dealing with real queries.
✨Tip Number 3
Don’t forget to showcase your personality during interviews! We love candidates who can connect with customers on a personal level. Be yourself and let your passion for helping others shine through.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Member Care Specialist — Inbound Support & Chat
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires strong written communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors!
Tailor Your Experience: Highlight your previous customer service experience, especially if it’s from a call centre or retail. We want to see how your background makes you a great fit for the Member Care Specialist role.
Be Personable: Remember, we’re looking for someone who can connect with our members. Let your personality shine through in your application. A friendly tone can go a long way!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for the role!
How to prepare for a job interview at Huntress - Crawley
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences in call centres or retail, highlighting how you handled challenging situations and resolved customer queries effectively.
✨Practice Your Written Communication
Since strong written communication skills are key for this role, consider preparing a few examples of how you've communicated with customers via email or chat. You might even want to write out responses to common membership queries to showcase your clarity and professionalism.
✨Familiarise Yourself with the Company
Do a bit of research on the recruitment agency and its values. Understanding their mission and the type of support they provide will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and potential career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
