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For Companies At a Glance
- Tasks: Support customers by managing quotes and orders efficiently while delivering excellent service.
- Company: A well-established business with a busy Sales team in Horley.
- Benefits: Competitive salary, 25 days holiday, and free onsite parking.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or sales support, strong communication skills, and attention to detail.
- Other info: Diverse and inclusive workplace with opportunities for all backgrounds.
The predicted salary is between 29000 - 31000 £ per year.
A well-established business is seeking a motivated Sales Support Coordinator to join its busy Sales team in Horley. This role plays a key part in supporting customers by managing quotes and orders efficiently from initial enquiry through to delivery, while delivering an excellent customer experience.
Day-to-day, you'll:
- Process customer quotes and orders accurately across multiple channels
- Manage inbound calls and customer enquiries in line with service levels
- Follow up on quotes and support quote-to-order conversion
- Supervise inboxes and respond to customer queries
- Build strong customer relationships and manage expectations
- Escalate issues where necessary and ensure accurate order processing
- Liaise with internal teams including Warehouse, Logistics, Finance, Purchasing and Sales
What We're Looking For:
- Previous experience in a fast-paced customer service or sales support role
- Strong communication skills and professional telephone manner
- Excellent attention to detail and organisational skills
- Ability to work effectively in a team environment
- Experience using CRM systems, Microsoft Office, or knowledge of the plumbing/technical industry would be advantageous.
Benefits include:
- Competitive salary of £29,000 - £31,000
- 25 days holiday plus bank holidays
- Free onsite parking
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Sales Support Coordinator in Horley employer: Huntress - Crawley
Contact Detail:
Huntress - Crawley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator in Horley
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our experience clearly.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows we’re engaged and serious about the position.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates and reinforce our enthusiasm for the Sales Support Coordinator role.
We think you need these skills to ace Sales Support Coordinator in Horley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Coordinator role. Highlight your previous experience in customer service or sales support, and don’t forget to mention any relevant skills like CRM systems or Microsoft Office.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your strong communication skills and how you can contribute to delivering an excellent customer experience.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. You could even include examples of how your attention to detail has positively impacted your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Huntress - Crawley
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Coordinator role. Familiarise yourself with the key responsibilities like managing quotes and orders, and think about how your previous experience aligns with these tasks.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed customer enquiries or resolved issues in past roles to demonstrate your professional telephone manner.
✨Be Detail-Oriented
Attention to detail is a must for this job. During the interview, highlight instances where your meticulous nature has led to successful outcomes, whether it was processing orders accurately or managing customer expectations.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems or Microsoft Office, be ready to discuss it. If not, do a bit of research on common tools used in sales support. Showing that you're tech-savvy can give you an edge in the interview.