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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts in a dynamic environment.
- Company: Established organisation in Horley with a friendly team culture.
- Benefits: Competitive salary, excellent benefits, and involvement in interesting projects.
- Why this job: Make a difference by solving problems and helping others with technology.
- Qualifications: Experience in IT support and strong problem-solving skills.
- Other info: Opportunity for career growth and a varied role where no two days are the same.
The predicted salary is between 30000 - 42000 £ per year.
Location: Horley
Contract: 12 month FTC initially (with possibility of going permanent)
Hours: Monday-Friday, 9am-5pm (37.5 hours per week)
Are you someone who enjoys solving problems, helping others, and keeping systems running smoothly? Our client, a well-established organisation based in Horley, is looking for an IT & Systems Support Technician to join their team on an initial 12 month FTC basis. This is a standalone role where you'll take ownership of day-to-day IT support across the business - from setting up equipment and managing user accounts to troubleshooting technical issues and assisting with ongoing projects. You'll provide both 1st and 2nd line support, ensuring everything runs seamlessly across the organisation's sites.
What you'll be doing:
- Acting as the first point of contact for all IT queries, providing friendly and efficient 1st and 2nd line support
- Troubleshooting software, hardware, and connectivity issues
- Installing, configuring, and maintaining computers, networks, and peripherals
- Supporting company applications such as Microsoft 365, Teams, and internal systems
- Managing user accounts and permissions via Active Directory and Microsoft 365
- Setting up new equipment, including PCs, phones, and tablets
- Communicating technical solutions clearly and patiently to non-technical colleagues
- Assisting with IT projects, system updates, and upgrades
- Keeping records and documentation up to date
About you:
- Previous experience in IT support (1st/2nd line)
- Confident, approachable, and able to explain technical information in a clear, simple way
- Enjoys working independently and taking initiative
- Strong problem-solving and organisational skills
- A genuine interest in technology and helping others
- Familiar with Microsoft 365, Windows, and general networking principles
What's in it for you:
- A varied role where no two days are the same
- Supportive working environment with a friendly team culture
- Involvement in interesting projects and systems improvements
- Competitive salary and excellent benefits
If you're a hands-on IT professional who enjoys variety, responsibility, and making a difference, we'd love to hear from you. Apply today to find out more!
Locations
IT & Systems Support in Horley, Surrey employer: Huntress - Crawley
Contact Detail:
Huntress - Crawley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Systems Support in Horley, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can explain technical concepts in a way that even your non-tech mates would understand.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight it. Demonstrating your hands-on experience with systems and troubleshooting can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT professionals. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace IT & Systems Support in Horley, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT & Systems Support role. Highlight your previous IT support experience and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your problem-solving skills can help us. Keep it friendly and professional, just like the culture we have at StudySmarter.
Showcase Your Technical Skills: Be sure to mention your familiarity with Microsoft 365, Windows, and networking principles. We love seeing candidates who can clearly communicate technical solutions, so don’t shy away from sharing examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Huntress - Crawley
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and general networking principles. Be ready to discuss how you've tackled specific IT issues in the past, as this will show your problem-solving skills and technical expertise.
✨Practice Clear Communication
Since you'll be explaining technical solutions to non-technical colleagues, practice simplifying complex concepts. You might even want to role-play with a friend to ensure you can convey your ideas clearly and patiently during the interview.
✨Show Your Initiative
This role requires someone who enjoys working independently. Prepare examples of times when you've taken the initiative to solve a problem or improve a process. This will demonstrate your proactive approach and ability to manage your own workload.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific IT support scenarios. Think about common issues you've encountered and how you resolved them. This will help you showcase your experience in providing 1st and 2nd line support effectively.